Technician Field Service San Francisco, CA

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Description
The Role:

The Technician - Field Service will support GM vehicle fleet readiness field reliability and operational uptime through accurate diagnosis timely repairs software and hardware updates and continuous improvement of service processes. This role will work closely with Engineering Operations headquarters supply chain partners and contracted technicians to keep vehicles operational and minimize downtime.


The ideal candidate combines strong hands-on diagnostic and repair capability with excellent documentation communication training and process-improvement skills. Success in this role requires a safety-first mindset sound technical judgment and the initiative to lead new processes from development through field implementation.


Responsibilities:

Accurately diagnose vehicle concerns and create complete repair orders documenting the diagnosis work performed repair procedures and parts required.
Maintain update and repair fleet vehicles to keep them operational while minimizing vehicle downtime.
Assist Engineering with fleet software updates hardware updates retrofits and other vehicle improvement activities.
Partner with Engineering and Operations to optimize scheduling and prioritization of vehicle repairs.
Deliver high standards for diagnostic accuracy first-time fixes repair quality and timeliness.
Maintain detailed and accurate online records of vehicle issues repairs and service history.
Manage parts inventory levels and coordinate with supply chain partners to support repair and fleet-readiness needs.
Proactively communicate field observations recurring vehicle issues and service insights to engineering and other relevant internal teams.
Conduct post-repair test drives and validation checks to confirm that issues have been resolved.
Perform all work in accordance with GM safety standards procedures and policies with safety as the top priority.
Stay current on required continuing education technical training policies and procedures.
Take an active leadership role in onboarding coaching and developing new technicians through hands-on instruction demonstrations and structured feedback.
Help assess technician capability and identify opportunities for additional training skills development and process reinforcement.
Provide initial technical support and guidance to contracted technicians as needed and where qualified.
Spearhead the development and rollout of new service processes repair methods and field-support workflows in partnership with Engineering and Operations.
Identify opportunities to improve technician effectiveness repair consistency first-time-fix performance and vehicle uptime.
Travel as needed for vehicle retrofits technician training new-site launches and general market support.
Create maintain and continuously improve training materials work instructions troubleshooting guides process documentation and other service resources.