TechnicalOperations Manager

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training.

We are seeking aTechnical Lead / Operations Managerto supportDSCA IT Operations. This role is responsible for leading day-to-day IT operations overseeing operational support activities ensuring service reliability and providing technical leadership across infrastructure incident response reporting and process improvement efforts. The ideal candidate is a highly detail-oriented leader with strong operational judgment deep technical experience and the ability to respond rapidly to maintenance events outages and other operational issues including after-hours support.

• Lead and manage IT operations activities in support of DSCA mission requirements.
• Provide technical leadership for operations maintenance incident management and service restoration.
• Oversee operational performance system availability and adherence to service delivery standards.
• Coordinate and respond quickly to maintenance events service interruptions outages and operational emergencies.
• Participate in anon-call support rotationand provideafter-hours supportas required.
• Use aGovernment-issued phoneto maintain responsiveness during operational events and on-call periods.
• Develop review and improvereports standard operating procedures and operational documentation.
• Ensure SOPs work instructions and reporting artifacts are accurate complete and consistently maintained.
• Track operational issues trends risks and corrective actions; communicate status to stakeholders and leadership.
• Support continuous process improvement initiatives to enhance operational efficiency and service quality.
• Collaborate with technical teams customers and leadership to resolve complex operational and technical issues.
• Ensure compliance with security operational and contractual requirements.

• Active Secret Clearance
• CompTIA Security certificationor equivalent DoD 8570/8140-compliant certification as required
• 3 years of experience leading IT Operations
• 10 years of overall technical experience
• Demonstrated ability to respond rapidly to maintenance events and outages includingafter-hours and on-call support
• Strong attention to detail especially in thecreation review and maintenance of reports and SOPs
• Experience managing operational support in a mission-critical environment
• Strong written and verbal communication skills
• Ability to coordinate across multiple technical teams and stakeholders

Preferred Qualifications

• Experience supportingDoDor other federal IT operations environments
• Familiarity with IT service management incident response change management and operational reporting
• Experience leading teams in high-availability or mission-critical support environments
• Knowledge of infrastructure operations systems administration network operations and cybersecurity best practices
• Experience developing operational metrics dashboards and performance reports

Core Competencies

• Operational leadership
• Incident and outage management
• Technical troubleshooting
• Process improvement
• Documentation and SOP development
• Attention to detail
• Customer support and stakeholder communication
• Team coordination and accountability

Work Requirements

• Must be available forafter-hours support emergency response andon-call duty.
• Must be able to respond quickly during scheduled maintenance events and unplanned outages.
• Must maintain clearance and certification requirements throughout employment.
• Will be issued aGovernment phonefor operational responsiveness.