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Technical Writer T2 (USA) (IT Knowledge Content Creator)
Job Location:
Job Location:
Newtown, PA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 October 2026 (11 hours ago)
Posted:
Application Deadline:
22 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Details
Industry: Information Technology
Job Title: IT Knowledge Content Creator
Duration: 12-Months
Location: Fully Remote (EST Hours)
Job Description:
Job Specification: IT Knowledge Content Creator
Overview
This is a fully remote position
Responsibilities
Requirements
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Industry: Information Technology
Job Title: IT Knowledge Content Creator
Duration: 12-Months
Location: Fully Remote (EST Hours)
Job Description:
Job Specification: IT Knowledge Content Creator
Overview
This is a fully remote position
- We are looking for an IT Knowledge Content Creator to join our team and help us create
- maintain and update our knowledge base and documentation.
- Content should be visually appealing. Experience in social media and/or graphical presentations
- is helpful.
- You will be responsible for writing clear and concise content that explains our IT solutions
- services and processes to our clients.
- You will also collaborate with other teams to ensure that our knowledge base and
- documentation are accurate consistent and aligned with our quality standards.
- You will also provide coaching on how best to use our knowledge process to our knowledge
- contributors.
Responsibilities
- Write edit and proofread content for our knowledge base and documentation following our
- process documentation and best practices.
- Ensure that our content is easy to understand relevant and up to date.
- Monitor analytics and feedback to identify and prioritize content gaps and improvement
- opportunities.
- Work with subject matter experts service owners developers and support agents to gather and
- validate information.
- Use content management systems and tools to publish and update content.
- Monitor and maintain the quality and accuracy of our content.
- Analyse Knowledge Portal and chatbot searches to improve article searchability.
- Provide knowledge creation support to knowledge contributors when needed.
- Train and coach new and existing staff on how to use and contribute to our knowledge base and
- documentation.
- Stay updated on our products services and industry trends.
Requirements
- Excellent content writing skills with the ability to write clear concise and engaging content for
- different audiences and purposes.
- Excellent communication skills with the ability to collaborate with different teams and
- stakeholders.
- Attention to detail with the ability to proofread and edit content for grammar spelling
- punctuation and style.
- Adaptability with the ability to work in a fast-paced and dynamic environment.
- Ability to learn and closely follow technical processes and guidelines.
- Analytical abilities with the ability to use data and feedback to improve content quality and
- effectiveness.
- Experience with content management systems and tools such as Service Now.
- Knowledge of HTML CSS and Markdown. - A benefit
- Technical support background with the ability to troubleshoot and resolve client issues. - A
- benefit
- Bachelors degree in a technical field or equivalent work experience. - A benefit
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
