Technical Writer

SYSTEMTECis seeking a Technical Writer for a on-site opportunity for candidates in Spartanburg SC. Candidate will support a large-scale IT documentation and recovery initiative by creating standardizing and organizing authoritative technical content. The role will partner with IT subject-matter experts and leadership to strengthen documentation practices supporting cybersecurity operations recovery and long-term organizational resilience.

Required Qualifications of the Technical Writer:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelors degree in Technical Communication English Information Technology Information Systems or a related field or equivalent relevant professional experience.
• 5 years of professional technical-writing experience in complex IT or technology environments.
• Advanced proficiency with Microsoft 365 particularly Word and SharePoint along with Excel PowerPoint and Teams.
• Strong proficiency with Microsoft Visio for technical diagrams workflows process maps and supporting visuals.
• Demonstrated experience developing SOPs runbooks system documentation operational procedures knowledge articles or similar technical deliverables.
• Excellent editing proofreading information-architecture document-organization formatting and quality-control skills.
• Proven ability to collaborate directly with technical SMEs across infrastructure applications cybersecurity service delivery or related IT disciplines.
• Strong ability to translate complex technical concepts and SME knowledge into clear accurate user-focused documentation.
• Experience establishing consistent documentation standards templates naming conventions version control metadata and document lifecycle practices.

Preferred Skills/Experience of the Technical Writer:

• CPTC ITIL Foundation or comparable technical-writing or IT certification.
• Experience documenting cybersecurity infrastructure incident response disaster recovery business continuity or IT service-management environments.
• Background supporting documentation recovery knowledge-management or enterprise documentation-standardization initiatives.
• Experience administering SharePoint-based documentation libraries templates metadata and lifecycle processes.
• Familiarity with ITIL NIST CIS or other recognized IT/security frameworks.
• Experience working in government public-sector or highly regulated environments.

Responsibilities of the Technical Writer:

• Develop maintain and standardize technical documentation including SOPs runbooks system and application documentation infrastructure guides support procedures and knowledge-base articles.
• Create and maintain documentation covering incident response disaster recovery business continuity restoration and operational recovery.
• Interview and collaborate with technical SMEs to capture complex technical information and convert it into accurate practical documentation.
• Develop technical diagrams workflows process maps and other visual materials using Microsoft Visio.
• Conduct document reviews incorporate SME and leadership feedback verify technical accuracy and prepare materials for approval and publication.
• Collaborate with business and technical stakeholders to transform discovery findings requirements inventories and process maps into complete reusable documentation.

Work Location: On-Site. Spartanburg SC.

Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation access to health dental disability and life coverage and 401(k) with match.

***Please note:SYSTEMTEC is not set up to employ workers in the states of California New York and New Jersey.***