Technical Writer

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed

Today Topsort has 6 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

Why Topsort Why now

Topsort is changing the way Retail Media works. By joining our scaling team youll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide and your innovations will leave a lasting mark on the industry as a whole. Retail Media is on the verge of a new era and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now youll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If youre looking to define your career as something greater than yourself come scale with us.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around. We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

About the Role

Were looking for a motivated experienced and creative Technical Writer to join our growing Engineering team in the US!As a spokesperson for Topsorts products youll turn complex concepts into engaging visually appealing narratives. We want someone with a strong aesthetic sense and a creative mindset who can craft compelling stories that make our technology both accessible and exciting.

If you love storytelling and translating tech into impact wed love to hear from you!

What Youll Do

• Craft Engaging Documentation Develop refine and maintain user guides API documentation and onboarding materials that make complex ideas easy to grasp.
• Turn complex technical concepts into clear engaging and intuitive documentation for developers customers and internal teams.
• Partner closely with Engineering Product and Solutions teams to deeply understand new features and translate them into high-quality documentation.
• Build and maintain documentation that evolves alongside the product ensuring accuracy as features and APIs change.
• Improve the overall developer experience by identifying documentation gaps collecting user feedback and continuously refining content.
• Establish documentation standards templates and best practices that scale with the company.
• Use visuals diagrams code examples and modern documentation techniques to make technical concepts easier to understand.

Requirements

• Bachelors degree in Computer Science Engineering or another STEM-related field.
• 2 years of experience as a Technical Writer supporting software products APIs developer platforms or enterprise SaaS.
• Excellent written communication skills with the ability to explain complex technical concepts in a simple structured and engaging way.
• Comfortable reading technical documentation APIs JSON and working closely with engineers to understand how products work.
• Strong attention to detail and ability to maintain accuracy across a rapidly evolving product.
• Experience using modern documentation platforms such as Markdown Git GitHub CMS platforms Notion Confluence or similar tools.
• Highly organized with the ability to manage multiple documentation projects simultaneously.
• Comfortable working in a fast-paced startup where priorities evolve and documentation often needs to be built from scratch.
• Strong collaboration skills and confidence working cross-functionally with Engineering Product Design and Customer-facing teams.

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments turning chaos into structured innovation.
• Adaptability: Willingness to learn mentor lead and follow as the situation demands fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Do you sound like the right fit Lets dive right in!