Technical Writer

As members of NetApps Information Engineering organization we transform product knowledge into trusted enterprise assets that power customer experiences AI assistants search systems support workflows and future agentic experiences. We are looking for a skilled technical writer who is curious collaborative and energized by learning complex technologies while helping customers succeed. The ideal candidate creates high-quality technical content and builds strong partnerships across engineering product and support teams. They are committed to making technical information more accurate consistent and easier to use.

What Youll Do

• • Develop technical documentation that is accurate complete and easy to use for enterprise hardware and software solutions including installation configuration administration maintenance and upgrade procedures.
  • Partner closely with engineering product management support and UX teams to gather information ensure technical accuracy and create documentation that reflects product capabilities and customer needs.
  • Refine and implement content standards and AI-enabled workflows that improve how technical information is created reviewed maintained and delivered for customers support teams search systems and AI assistants.
  • Cultivate a deep understanding of complex technologies customer workflows and emerging documentation practices through research collaboration with subject matter experts and continuous learning to ensure technical information remains accurate relevant and useful.
  • Lead documentation initiatives from planning through delivery mentor writers and content contributors and improve documentation quality consistency and team practices.

What Skills Youll Need

• • Minimum of 8 years of experience in technical writing content strategy knowledge management information architecture or a related field.
  • Demonstrated success leading complex documentation content strategy or information architecture initiatives.
  • Experience developing standards and processes that improve content quality consistency and support AI-assisted experiences.
  • Demonstrated ability to influence technical stakeholders and drive improvements across teams.
  • Expertise in technical communication structured authoring and content strategy.
  • Experience creating and maintaining technical documentation for complex enterprise hardware and software solutions.
  • Strong understanding of how to organize structure and maintain information so it is easy for customers support teams and AI systems to find and use.
  • Experience using AI-assisted tools to create review validate and manage technical information while maintaining accuracy and quality.
  • Ability to assess documentation quality and identify opportunities to improve clarity usability and effectiveness.
  • Strong leadership collaboration mentoring and stakeholder influence skills with the ability to lead complex documentation initiatives across multiple teams.
  • Strong problem-solving skills technical curiosity and the ability to quickly learn new technologies.

Preferred Experience

• • Enterprise infrastructure technologies including storage networking cloud data management or related platforms.
  • Hardware and software documentation supporting deployment administration troubleshooting maintenance and lifecycle management.
  • Structured content strategy content modeling information architecture taxonomy or metadata management.
  • Search optimization content discoverability or AI-assisted content development.
  • GitHub docs-as-code workflows source control systems and lightweight markup languages such as AsciiDoc or Markdown.

• Bachelors degree in Technical Communication English Computer Science Information Science Engineering or a related field or equivalent experience.