Technical Writer

Technical Writer - Lawrenceville GA (Hybrid)

Position Description: The Technical Writer documents the Gwinnett County IT departments processes standards and internal applications and develops supporting documentation such as strategies plans flowcharts job aids interactive forms and product instructions written for both technical and non-technical audiences across all departments. The Technical Writer works closely with subject matter experts project teams and stakeholders to ensure documentation is accurate accessible consistent and aligned with organizational standards and business needs. Minimum Qualifications: Two (2) years of professional technical writing experience. Bachelors degree in English Communications Journalism Technical Writing or a related field or equivalent professional experience. Preferred Experience & Skills: Four (4) years of professional technical writing experience. Proven ability to produce clear concise documentation for varied audiences with hands-on experience in technical writing and editing of departmental processes (SOPs) standards software instructions and system configurations. Experience using topic-based writing methodology such as Information Mapping for identifying information types and using best-practice topic-based writing principles to document each content type to optimize findability and readability. Experience gathering information by interviewing subject matter experts conducting hands-on research analyzing information types and organizing content into succinct topics. Experience following best-practice technical writing principles such as those outlined in the Microsoft Writing Style Guide (formerly known as the Microsoft Manual of Style). Strong writing editing proofreading and grammatical skills with exceptional attention to detail. Ability to translate complex technical concepts into clear user-friendly language. Proficiency with Microsoft Office Suite applications including Word Visio Excel and PowerPoint. Strong understanding of document formatting templates styles and visual presentation techniques including use of the Styles panel in Microsoft Word. Strong interpersonal listening and interviewing skills with the ability to build rapport with stakeholders. Ability to work effectively in a collaborative team-oriented environment. Strong organizational time-management and prioritization skills. Ability to work independently manage multiple tasks and meet deadlines in a fast-paced environment.

Excellent written and verbal communication skills. Responsibilities: Collaborate with department leadership project teams and end users to identify documentation requirements based on business needs hardware and software. Analyze IT project and user requirements to determine appropriate documentation types scope formats publication methods and delivery approaches. Work closely with ITS staff engineers programmers and project managers to collect interpret and validate technical information processes and procedures. Assess audience needs and tailor tone terminology and technical detail to ensure documentation is clear and understandable for both technical and non-technical users. Plan documentation projects including writing processes timelines deadlines and deliverables. Research write edit and maintain a wide range of documentation including SOPs standards user guides manuals technical specifications training materials policies proposals and interactive forms for print and online delivery. Edit documentation produced by others to ensure consistency clarity accuracy and adherence to documentation standards. Create diagrams flowcharts charts and other visual aids to support understanding of systems and processes. Ensure all documentation remains accurate current and aligned with system and process changes. Research evaluate and recommend improvements to documentation tools methods and workflows. Establish communicate and maintain documentation standards templates and best practices. Provide guidance or training to staff on documentation standards and processes as needed. Perform other related duties as assigned.