Technical Writer II

Job Description:

The Technical Writer develops maintains and publishes high-quality technical documentation and communication materials that support the safe installation operation maintenance troubleshooting and servicing of ITW FEG products. This role translates complex engineering product and business information into clear accurate and user-focused content for technicians customers and internal stakeholders.

Working closely with service engineering product support training and other subject matter experts the Technical Writer ensures content is accurate compliant and aligned with business objectives. The role manages documentation through its full lifecycle including development revision control publishing and maintenance while continuously improving content quality usability and accessibility to meet customer and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These are the most significant job duties performed. The size scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Technical Communication: Communicates complex technical information in a clear concise structured and audience-appropriate manner that promotes understanding knowledge transfer and effective application by field technical and business audiences.
• Content Quality & Accuracy: Demonstrates a commitment to accuracy quality compliance and consistency by developing and maintaining documentation that aligns with established standards business requirements and customer needs.
• Business & Product Knowledge: Applies knowledge of products services systems and business processes to create relevant effective and technically accurate content that supports organizational objectives.
• Building Collaborative Relationships: Establishes and maintains productive relationships with subject matter experts engineering product support training service and other stakeholders to gather information validate content and align deliverables with business and customer requirements.
• Managing Execution: Effectively prioritizes work manages multiple documentation projects and delivers high-quality content within established timelines while maintaining content integrity traceability and version control.
• Content Management & Governance: Utilizes content management systems documentation tools workflows and established processes to ensure efficient content creation maintenance publishing and lifecycle management.
• Being Flexible and Adaptable: Responds effectively to changing business priorities product updates technologies and information by adjusting documentation approaches and maintaining content relevance and usability.
• Taking Initiative: Proactively identifies documentation gaps process improvements and opportunities to enhance content effectiveness accessibility efficiency and customer value.
• Customer Focus: Develops documentation and communication materials with a strong understanding of customer technician and business needs ensuring content is practical user-friendly and supports successful task completion.
• Continuous Improvement: Regularly evaluates content processes standards and user feedback to improve documentation quality usability consistency and overall organizational effectiveness while incorporating safety and compliance requirements where applicable.

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge skill and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelors degree in Technical Communication Mechanical Electrical or other Engineering disciplines. Or a related discipline preferred.

• Minimum of 5 or more years of technical writing technical communications engineering documentation or related experience.

• Experience developing technical documentation for industrial manufacturing mechanical electrical or service-related products preferred.
• Experience managing multiple projects and priorities in a fast-paced environment.

• Proficient with Microsoft Office applications including Word Excel PowerPoint Outlook and Teams.
• Ability to work with PDF editing and publishing software.
• Experience interpreting engineering drawings bills of material (BOMs) product specifications and technical data.
• Familiarity with XML-based authoring tools content management systems (CMS) Adobe Creative Suite products illustration or similar technical publishing tools preferred.
• Experience viewing and navigating 2D and 3D CAD files using engineering design software such as PTC Creo (Pro/ENGINEER) SolidWorks AutoCAD or similar CAD applications.
• Experience using illustration image editing and technical publishing software preferred.

• Basic working knowledge of electrical systems and schematic interpretation.

• Ability to learn and effectively utilize new software applications publishing platforms and business systems.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job the employee is:

Regularly required to sit

Operates standard office equipment.

Working Conditions

On-site office environment

Noise level in the work environment is usually moderate

Hours of Work

Normal business hours with extended hours as needed

Travel up to 10%

Compensation Information:

The pay rate will depend on the successful candidates qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.