Technical Writer

• Conduct routine and ad-hoc audits of field activities to ensure adherence to procedures safety standards and regulatory requirements; identify gaps and compliance risks.
• Review and improve service procedures ensuring they are accurate practical and consistently followed across teams and locations.
• Perform on-site audits of field engineers to evaluate execution quality troubleshooting practices and alignment with operational standards.
• Lead root cause analysis drive corrective/preventive actions and maintain clear audit documentation metrics and reporting to stakeholders.
• Identify process improvements support standardization and reinforce a strong safety culture while ensuring risk and compliance adherence.

Requirements:

• Bachelors degree or equivalent experience (5 years in field service quality or related area).
• 25 years of experience in the semiconductor industry

Physical Effort/Activities:

Continuously will work in an office environment sit at a desk for a long period of time intermittently answer the telephone and use a computer to communicate. On an occasional basis in the performance of duties may be required to walk stand and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g. H-1B O-1 etc). Additionally WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment encourages diversity in the workplace and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender background ethnicity culture education and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations we support individual and group sponsorships for local sports and those that are vulnerable in society.