Technical Writer-Business Support Specialist

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DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Fort Worth Silver Creek Rd

Division:Solutions
Job Posting Title: Technical Writer-Business Support Specialist - 121519
Time Type: Full Time

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The Business Support Specialist Technical Writer will work hand in hand with global team to define manage and control all documents training tools visual aids and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions. This position will also work with the subject matter experts to create simplified work instructions playbooks and quality alerts by utilizing the client SOPs and QABs. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. The BSS will be required to assist in internal audits and help with readiness confirmation utilizing the internal audit templates throughout the business function as it works to support the Pandora requirements. This position will be required to travel occasionally.

Coordinate alignment regarding SOP updates.
Manage the timeliness of document review annually as per the customer requirement.
Work with SMEs to audit documented SOPs to SWIs for accuracy.
Control all forms of standardized work instructions quality alerts safety alerts visual aids playbooks within the document control procedures
Receive SOPs from the client and organize for transference to SWI templates
Write simplified SWIs by utilizing SOPs
Update SWIs by working with site leadership SMEs/Operations leaders
Support teams in writing Playbooks for leadership roles and/or programs
Submit drafts to SMEs for approval
Track document update closure for timely implementation
Excel with office applications in which technical writing and document control are developed and managed
Coordinate internal meetings with vested parties regionally and site specifically if necessary
Understand reporting and effectively communicate to leadership current status of documentation
Support the quality team with internal audits
Other duties as deemed necessary by manager

Required Skills & Competencies:

The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation 1-2 years of related experience be proficient in organizational skills language and mathematical technical writing possess team spirit successful communication with a varying audience and must be proficient with computer applications.

They should be able to orchestrate multiple projects with project management experience a plus. They must be able to manage execution and to prioritize as demand dictates. They will be professional career driven detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SMEs for approvals and updates.

Work Environment:

For this position the expected base pay range is $70000.00 $80000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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