Technical Training Specialist, Global Learning, Trust & Safety, Amazon Web Services

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Web Services is seeking an experienced Technical Training Specialist who thrives in a dynamic fast-paced environment and brings a solid background working in technical environments and with technical customers. This role will act as a Global Learning Technical Training Specialist for the AWS Trust & Safety (T&S) organization and will support T&Ss transformation into a signals-intelligence organization where builders and AI agents work collaboratively. You will serve technical customers whose roles are rapidly transitioning to complex investigation work requiring AI copilot collaboration automation oversight cross-domain investigation and customer engagement during incidents.
This is a technical individual-contributor role. You will develop and maintain genuine fluency in the systems your work covers - platform migrations AI workflows and proficiency-routing architectures - understand the design approaches and technologies used in your program area spot risks ask the right technical questions to ensure appropriate trade-offs are made and simplify technical complexity. You will apply that technical judgment to design and build the training and enablement that equips technical customers to do complex work translating system and architecture changes into clear accurate outcome-based learning.
Working with limited guidance you will decide which actions to take to meet goals and design solutions for your area partnering closely with engineering and technical teams SMEs and operations. You will author technical documentation build hands-on and applied learning measure effectiveness and drive the adoption of AI-powered tools across the GL T&S learning lifecycle. You will apply sound program discipline - scoping sequencing stakeholder alignment risk mitigation and impact reporting - to deliver your solutions on time and to a high bar.


Key job responsibilities
technical judgment - Develop fluency in the technical systems in your program area ; understand design approaches and technology trade-offs spot risks in proposed solutions and ask the right technical questions to ensure sound trade-offs are made.
and build technical training - Translate complex technical systems and architecture changes into structured outcome-based learning for technical customers - learning paths hands-on labs applied exercises and job aids that build real proficiency not just awareness.
technical documentation - Produce and maintain clear accurate technical documentation and content: SOPs training architecture narratives functional requirements design specifications and reference material validated for technical accuracy with engineering and SMEs.
as the technical liaison - Translate architecture and workflow changes into learning requirements simplify technical complexity into deliverable solutions and flag risks that impact scope quality or builder capacity.
AI enablement - Champion adoption of AI-powered content-development tools just-in-time delivery and Agentic Skills frameworks to improve the efficiency scale and currency of technical enablement.
learning platforms and LMS - Deploy track and scale technical training through the learning management system (LMS) and learning platforms; analyze LMS data to validate learning metrics surface gaps and drive data-driven improvements troubleshooting and documenting scalable solutions.
impact and improve - Define success metrics instrument your solutions measure proficiency gains and adoption and iterate based on data; optimize procedures and processes and mitigate immediate risks.
training compliance - Ensure technical training and certification/accreditation programs incorporate applicable compliance and regulatory requirements; monitor for changes and escalate compliance risks with mitigation recommendations.
delivery with program discipline - Own the end-to-end delivery of the technical learning initiatives you lead: define requirements establish milestones prioritize intake make trade-offs between time quality and resources and clear blockers escalating when appropriate.
cross-functionally - Work with engineering and technical teams SMEs Workforce Management (WFM) Business and GL stakeholders to align technical enablement to business-critical timelines.
to leadership - Deliver clear status reporting risk mitigation plans and path-to-green documentation; participate in business reviews (e.g. WBR/MBR) and present decisions to leaders.
to the team - Contribute to team development mentor where appropriate and participate in the hiring process.


About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

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Mentorship and Career Growth

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- 3 years of technical support work engineering or operations environment experience
- 3 years of designing and developing IT or technical training materials and content experience
- Bachelors degree in Computer Science Engineering a related technical field or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience with end-to-end project management or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Demonstrated ability to understand technical design approaches system architectures and technology trade-offs

- Experience working cross-functionally across several teams both technical and non-technical
- Experience managing multiple projects prioritizing planning and managing time
- Experience implementing a cloud-based technology solution or experience with Learning Management Systems (LMS)
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience with AI/ML technologies automation tools or data-driven decision-making frameworks
- Experience building hands-on technical training environments labs or simulations
- Familiarity with AWS services and cloud computing concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 118200.00 - 160000.00 USD annually
USA VA Herndon - 118200.00 - 160000.00 USD annually
USA WA Bellevue - 118200.00 - 160000.00 USD annually
USA WA Seattle - 118200.00 - 160000.00 USD annually