Technical Systems Specialist l (Technical Support Technician) Colorado Springs School District 11
Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position: Technical Systems Specialist I
Department: Technology Services
Reports To: Assigned Supervisor
FTE: 1.0
Days/Year: 197
Salary Schedule: ESP Salary Schedule Group B
Paygrade: A15
FLSA Status: Non-Exempt
Why You Will Love Working Here
Lets be honestplenty of jobs say theyre collaborative and dynamic. We actually mean it.
Youll be joining a team that knows how to tackle complex systems and has each others backs while
doing it. Were the people who can troubleshoot a district-wide issue before lunch deploy new
solutions in the afternoon and still take the time to share knowledge crack a joke and celebrate a
win together.
Our work directly supports schools classrooms and the people who make them run. That means
what you do mattersevery fix every deployment every improvement has a real impact on students
and staff across the district.
We value people who are curious solutions-oriented and not afraid to dig into a return
youll get a team that respects your expertise supports your growth and trusts you to do what you do
best.
If you like solving real problems working with smart and supportive people and being part of a team
that takes pride in keeping things running (and running well) youll fit right in.
Position Summary
Performs entry to intermediate skilled technical work involving installation maintenance
troubleshooting repair and operational support of district systems facilities infrastructure and
equipment. Work is performed under general supervision and follows established procedures
technical standards and safety requirements.
This classification may be assigned to specialized work areas such as plumbing electrical systems
welding/fabrication mechanical systems controls low-voltage systems information technology
systems network infrastructure or other district technical operations based on operational need.
Specifically this Technical Support Technician (TST) position provides front-line technical support and
customer service to students staff and families by troubleshooting maintaining and supporting
district technology systems and devices. This position installs configures repairs and supports
hardware software classroom technology and testing platforms while ensuring adherence to district
technology standards and best practices. The Technical Support Technician (TST) manages work
requests through the district ticketing system supports device deployment and inventory
management assists with standardized testing technology requirements and provides training and
guidance to end users. This role collaborates closely with school staff fellow technicians and district
IT teams to ensure reliable and effective technology operations across multiple schools and learning
environments.
Essential Job Functions
Perform routine maintenance and repair of assigned systems or equipment
Assist with installation and replacement of infrastructure components
Troubleshoot operational issues using tools meters software or testing devices
Read work orders diagrams manuals and technical instructions
Maintain preventive maintenance schedules
Respond to service calls and urgent repair needs
Document work completed and materials used
Follow district safety protocols and applicable code requirements
Operate hand tools power tools and technical equipment safely
Knowledge Skills and Abilities
Knowledge of
Basic technical principles related to assigned trade or systems area
Preventive maintenance practices
Workplace safety procedures
Skills in
Basic troubleshooting
Tool and equipment operation
Recordkeeping
Ability to
Follow technical instructions
Learn district systems quickly
Work independently on assigned tasks
Qualifications
High School diploma or equivalent
Technical training certification apprenticeship or related experience
Valid drivers license
Working Conditions & Physical Demands
Work is performed in shop office and on-site environments with travel between District locations as
required. The position involves a combination of sedentary duties and moderate physical activity.
Physical requirements may include standing or walking for extended periods; lifting and carrying
objects weighing up to 50 pounds; climbing stairs ladders or scaffolding; and performing tasks that
involve bending kneeling crouching or crawling. The role also requires reaching holding grasping
turning objects and using fingers to operate tools and computer equipment.
The position requires the ability to communicate verbally as well as the use of normal or corrected
vision and hearing. The ability to detect odors may also be necessary to safely perform job duties.
Employees in this category will also receive the following for the 2026-2027 school year:
- Non-Recurring Pay: 7% of base salary in Non-Recurring Pay (distributed as 3.5% on November paycheck and 3.5% on May paycheck).
Base Salary Setting:Employment assignment and salary placement is in accordance with job description requirements. A work history is required to demonstrate job title job duties and time worked in the position. Grade placement for ESP positions is determined by theSalary Schedule by Job Titleresource.Reference the linkedHow Your Compensation Is Determinedfor more details.
Salary Setting (New Hires):Any newly-employed Education Support Professional will be placed on the twenty-five (25) step system. Each step represents two years of experience based upon equivalent experience. The maximum number of years of experience granted is 19-20 years which is equivalent to placement on step ten (10). Steps are determined by experience listed on the application and resume.
Salary Setting (Rehires):Returning employees who have previously resigned or separated from the District will be rehired at the same step they were on at the time of resignation/separation plus any new experience gained in the same job provided step increases were approved by the Board during the years in question.
Employees with experience in the District who have left the District and then returned to the same position shall be hired at the same pay grade (refers to the ESP placement on salary schedule by job title) and step at time of resignation. Additional relevant experience gained after resignation may be evaluated from the employees application and updated resume.
See Employee Handbook (located on the D11 website) for information on salary setting for rehires (after retirement) promotions and lateral transfers.
School District 11 is committed to a policy of nondiscrimination in relation to disability need for special education services (whether actual or perceived) race creed color sexmarital status sexual orientation transgender status gender identity gender expression national origin religion ancestry age genetic information or protected activity in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. Any harassment/discrimination of students and/or staff based on the aforementioned protected areas will not be tolerated and must be brought to the immediate attention of the school principal D11 administrator/supervisor or D11 nondiscrimination compliance/grievance coordinator.
NONDISCRIMINATION COMPLIANCE COORDINATOR the Office of Equal Opportunity Programs and Ombudservices has been designated to coordinate compliance with: Equal Pay Act of 1963 Civil Rights Act of 1964 as Amended Age Discrimination in Employment Act of 1967 Title IX Education Amendments Act of 1972 Section 504 of Rehabilitation Act of 1973 Pregnancy Discrimination Act of 1978 and Americans with Disabilities Act of additional information please contact the District 11 Office of Equal Opportunity Programs & Ombudservices at1115 North El Paso Street Colorado Springs CO 80903-2599 Phone: FAX:
The following Board policies address nondiscrimination in District 11:ACAC-RGBAGBAAJBBJBB-R
Required Experience:
IC
