The Technical Support Specialist Motion Control provides technical support for Triads motion control product lines serving as a key resource for troubleshooting product application guidance and technical issue resolution. This role supports customers and internal teams by diagnosing product issues assisting with system integrations and providing solutions focused on motion control sensors robotics and other automation technologies. This position works closely with Engineering Customer Experience Product Management and Sales teams to enhance product knowledge and deliver exceptional customer is a full-time position MF 8:00 am 5:00 pm.
Provide technical support via phone email live chat or other communication channels for a wide range of automation products including sensors actuators motion control systems robotics and PLCs.
Assist customers and internal teams with application analysis and product selection for automation systems recommending creative cost-effective solutions that factor in product availability lead times and performance requirements.
Guide customers through troubleshooting procedures product setup and system diagnostics for automation equipment ensuring a smooth and efficient resolution process.
Act as a customer advocate by delivering responsive solutions-focused support and ensuring technical guidance aligns with customer needs expectations and long-term success.
Troubleshoot and resolve escalated technical issues from customerfield sales inside sales and customer experience teams with a sense of urgency and ownership.
Recommend suitable products based on customer specifications and application requirements while proactively offering alternatives based on availability and delivery timelines.
Support and maintain product data in the P21 system including item setup maintenance and documentation updates specific to automation product lines.
Prioritize daily support tasks to ensure timely and professional responses that meet or exceed customer and departmental expectations.
Develop and maintain technical documentation including FAQs application notes and troubleshooting guides to support both internal stakeholders and external customers.
Participate in product validation and testing efforts collaborating with Engineering and Product Management to identify enhancements and implement customer-centric solutions.
Conduct or assist with product and application training sessions for internal team members and external customers strengthening product knowledge across the organization.
Attend supplier product and technical training sessions to maintain up-to-date expertise on automation product offerings and best practices.
Track and document all customer interactions in Zendesk with clear detailed notes to ensure visibility and consistency across support teams.
Collaborate cross-functionally with Engineering Product Management Pricing Operations and Sales to improve internal workflows and enhance the overall customer experience.
Other duties as assigned.
Qualifications
3 years of technical support field service or application support experience in automation or industrial controls preferred.
High School diploma or equivalent required; technical trade certification or equivalent work experience preferred.
Strong working knowledge of automation products such as PLCs HMIs sensors robotics actuators and motion control systems.
Strong troubleshooting abilities with an understanding of control systems wiring diagrams and programming basics.
Excellent verbal and written communication skills with the ability to convey technical information clearly and professionally to both technical and non-technical audiences.
Ability to manage multiple priorities in a fast-paced environment while maintaining strong follow-up and attention to detail.
Highly organized with the ability to document support cases thoroughly and maintain accurate technical records.
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Proficient in Microsoft Office Suite including Outlook Teams Word and Excel.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Technical Support SpecialistTriad TechnologiesVandalia OHAPPLY HEREThe Technical Support Specialist Motion Control provides technical support for Triads motion control product lines serving as a key resource for troubleshooting product application guidance and technical issue resolution. This role ...
Technical Support Specialist Triad Technologies Vandalia OH
The Technical Support Specialist Motion Control provides technical support for Triads motion control product lines serving as a key resource for troubleshooting product application guidance and technical issue resolution. This role supports customers and internal teams by diagnosing product issues assisting with system integrations and providing solutions focused on motion control sensors robotics and other automation technologies. This position works closely with Engineering Customer Experience Product Management and Sales teams to enhance product knowledge and deliver exceptional customer is a full-time position MF 8:00 am 5:00 pm.
Provide technical support via phone email live chat or other communication channels for a wide range of automation products including sensors actuators motion control systems robotics and PLCs.
Assist customers and internal teams with application analysis and product selection for automation systems recommending creative cost-effective solutions that factor in product availability lead times and performance requirements.
Guide customers through troubleshooting procedures product setup and system diagnostics for automation equipment ensuring a smooth and efficient resolution process.
Act as a customer advocate by delivering responsive solutions-focused support and ensuring technical guidance aligns with customer needs expectations and long-term success.
Troubleshoot and resolve escalated technical issues from customerfield sales inside sales and customer experience teams with a sense of urgency and ownership.
Recommend suitable products based on customer specifications and application requirements while proactively offering alternatives based on availability and delivery timelines.
Support and maintain product data in the P21 system including item setup maintenance and documentation updates specific to automation product lines.
Prioritize daily support tasks to ensure timely and professional responses that meet or exceed customer and departmental expectations.
Develop and maintain technical documentation including FAQs application notes and troubleshooting guides to support both internal stakeholders and external customers.
Participate in product validation and testing efforts collaborating with Engineering and Product Management to identify enhancements and implement customer-centric solutions.
Conduct or assist with product and application training sessions for internal team members and external customers strengthening product knowledge across the organization.
Attend supplier product and technical training sessions to maintain up-to-date expertise on automation product offerings and best practices.
Track and document all customer interactions in Zendesk with clear detailed notes to ensure visibility and consistency across support teams.
Collaborate cross-functionally with Engineering Product Management Pricing Operations and Sales to improve internal workflows and enhance the overall customer experience.
Other duties as assigned.
Qualifications
3 years of technical support field service or application support experience in automation or industrial controls preferred.
High School diploma or equivalent required; technical trade certification or equivalent work experience preferred.
Strong working knowledge of automation products such as PLCs HMIs sensors robotics actuators and motion control systems.
Strong troubleshooting abilities with an understanding of control systems wiring diagrams and programming basics.
Excellent verbal and written communication skills with the ability to convey technical information clearly and professionally to both technical and non-technical audiences.
Ability to manage multiple priorities in a fast-paced environment while maintaining strong follow-up and attention to detail.
Highly organized with the ability to document support cases thoroughly and maintain accurate technical records.
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Proficient in Microsoft Office Suite including Outlook Teams Word and Excel.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse
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