Technical Support Specialist

As a Technical Support Specialist at 111 Sign you will play a crucial role in ensuring the smooth operation of our technology systems and providing assistance to both internal staff and customers. Your responsibilities will include:

• Providing support to employees and customers through phone email chat and ticketing system
• Troubleshooting hardware software and network issues across the office and production floor
• Supporting the web-to-print ordering platform and assisting customers with artwork file problems
• Setting up and maintaining large-format printers cutters and RIP software
• Managing user accounts permissions and company devices
• Logging tracking and resolving technical issues efficiently
• Installing software performing system updates and maintaining backups
• Writing and updating documentation user guides and knowledge base articles
• Identifying recurring problems and recommending solutions or training

• 1-2 years of experience in technical support help desk or IT support
• Working knowledge of Windows macOS networking basics and common office software
• Experience with ticketing systems such as Zendesk Freshdesk or Jira Service Management
• Strong troubleshooting and problem-solving skills
• Clear with non-technical users
• Ability to prioritize tasks and work effectively in a deadline-driven environment
• High school diploma or equivalent

We offer a competitive salary and benefits package. Join our team at 111 Sign and be a part of our mission to provide top-tier printing services to businesses across the US.

Required Skills:

Problem Solving