Technical Support Specialist (L3)

VoltiE Group is building the next generation of EV charging infrastructure.

Unlike companies focused on a single layer of the technology stack we develop our charging hardware embedded firmware backend software and cloud services in-house. We are also expanding into installation field service and maintenance giving our team the opportunity to support our products throughout their full lifecycle.

Our work also extends to established charging platforms serving a large installed base of tens of thousands of chargers. We deliver meaningful new capabilities improve reliability and solve real-world technical challenges across hardware software connectivity and field operations.

We are looking for a hands-on Technical Support Specialist (L3) who enjoys solving difficult technical problems and wants to play a direct role in improving the reliability and performance of EV charging systems.

5 years of experience in technical support systems support field engineering network operations electronics embedded systems industrial equipment EV charging telecommunications or a related technical troubleshooting environment.

Education:

• Bachelors degree in Computer Science Electrical Engineering Computer Engineering Information Technology Mathematics or a related technical field preferred.
  
• Equivalent professional experience technical certifications military training or demonstrated hands-on expertise may be considered in place of a degree.
  

Specialized Skills (Required):

• Strong hands-on troubleshooting and diagnostic skills with a structured approach to identifying and resolving complex technical issues.
  
• Ability to read follow and improve technical documentation engineering runbooks service procedures and troubleshooting guides.
  
• Strong root-cause analysis and problem-solving skills.
  
• Ability to clearly document technical findings troubleshooting steps resolutions and recurring issues.
  
• Ability to work effectively with engineering field service installation operations and customer-facing teams.
  
• Ability to independently own escalated technical issues from investigation through resolution and validation.
  
• Strong attention to detail persistence curiosity and willingness to learn unfamiliar technologies.
  
• Ability to work on-site with physical equipment and participate in hands-on testing and troubleshooting.
  

Specialized Skills (Desired):

• Experience with EV charging infrastructure EVSE OCPP or charger management systems.
  
• Experience with embedded systems Linux-based devices firmware updates UART/serial consoles or device-level diagnostics.
  
• Understanding of electrical systems and components including voltage current power grounding relays contactor sensors and circuit protection.
  
• Experience troubleshooting IoT connected devices industrial equipment telecommunications equipment or other distributed hardware systems.
  
• Familiarity with cloud-connected products APIs backend services device-management platforms or fleet-management systems.
  
• Experience with network/protocol analysis tools such as Wireshark or similar utilities.
  

This is a highly hands-on role for someone who is technically curious persistent and comfortable getting into the details of a problem.

Programming experience is not required. What matters most is strong troubleshooting ability technical curiosity attention to detail and the ability to methodically work through unfamiliar systems.

Benefits:

• Dental insurance
  
• Employee assistance program
  
• Employee discount
  
• Health insurance
  
• Life insurance
  
• Vision insurance
  

Work on technology with real-world impact. Help build and support infrastructure that enables the transition to electric transportation. Solve challenging technical problems. Work across hardware firmware networking software cloud services and field operations. Gain exposure from product development and testing through installation deployment service and maintenance. Work closely with hardware firmware software cloud engineering operations and field-service teams. Build broad technical expertise. Develop practical experience across connected hardware and EV charging systems.

We value people who dont just solve todays problem but look for ways to prevent the next one.

Equal Opportunity

VoltiE Group is an equal-opportunity employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race sex age disability sexual orientation national origin religion color gender identity/expression marital status veteran status or any other characteristics protected by applicable laws.

Ready to solve hard problems and help build the infrastructure behind the EV transition Wed like to hear from you.