Technical Support Specialist

Crestfield Talent is seeking a motivated and customer-focused Technical Support Specialist to assist customers with technical inquiries troubleshoot common issues and support daily technical service operations.

This hybrid role is suited for someone who enjoys solving problems working with technology and helping customers resolve technical challenges in a professional business environment.

• Respond to technical support inquiries through phone email and chat

• Troubleshoot common software account and connectivity issues

• Assist customers with product setup configuration and basic technical questions

• Identify technical problems and provide appropriate solutions

• Document support requests and resolutions using ticketing systems

• Escalate complex technical issues to specialized support teams

• Monitor outstanding support tickets and provide timely follow-up

• Guide customers through troubleshooting procedures

• Collaborate with internal teams to improve technical support processes

• Maintain accurate records of technical issues and customer interactions

• Strong written and verbal communication skills

• Excellent problem-solving and troubleshooting abilities

• Comfortable working with computers software and digital tools

• Basic understanding of common technical issues and troubleshooting methods

• Strong organizational and time management skills

• Ability to explain technical information clearly to nontechnical users

• Previous experience in technical support customer service IT support or related fields is preferred

Technical Support Troubleshooting Customer Support Help Desk Software Support IT Support Ticketing Systems CRM Software Problem Solving Technical Communication Remote Troubleshooting Customer Service Team Collaboration Time Management

• Hybrid work arrangement

• Full-time schedule

• Customer-facing technical support responsibilities

• Collaborative technical support environment

• Opportunities for professional development and career advancement

Required Skills:

Customer Service