Technical Support Representative Part-Time

MICRO CENTER is the nations leading computer and electronics bigâbox retailer offering more than 40000 of the industrys best technology products. For over 45 years our success has been built on unmatched product expertise a passion for innovation and a deep commitment to exceptional customer service.

At Micro Center Passion Energy and Commitment arent just wordstheyre how we work grow and win together. We take pride in creating longâterm customer relationships and cultivating a workplace where associates are supported empowered and valued.

We are seeking selfâmotivated resultsâdriven PART-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our this role you will contribute to a bestâinâclass customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard OH.

This position is ideal for individuals who thrive in a fastâpaced retail environment enjoy continuous learning and share our dedication to delivering outstanding service.

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting product setup and issue resolution youll identify opportunities to recommend upgrades accessories and additional services that enhance their experience. If you enjoy solving problems and helping customers get the most out of their products while growing sales this is the perfect role for you!

What Youll Do

• Manage large amounts of inbound contacts promptly via Phones Chat Text and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers needs clarify information qualify issues and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

What Were Looking For

• High school diploma required; one year of experience in customer service or a related field preferred
• Strong listening critical thinking and problem-solving abilities
• Excellent verbal and written communication skills
• Accurate and efficient typing proficiency
• Ability to multitask effectively while managing priorities
• Flexible and adaptable when working with diverse customer needs and personalities
• Passion for technology including computers & electronics is a definite plus - have fun at work with products you love!

Benefits That Support Your Growth and WellâBeing

At Micro Center were committed to taking care of our associates so they can thriveboth at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest recharge and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• IndustryâLeading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture our growth and our success for more than four decadesand its what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

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Required Experience:

Unclear Seniority