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Technical Support Desk Technician

Job Location:

Sierra Vista, AZ - USA

Monthly Salary: Not provided by the employer

Posted: 30 August 2026 (4 days ago)

Application Deadline: 27 November 2026

Vacancies: 1 Vacancy

Provide Tier 2 technical support for COMSEC systems devices hardware and software.
Troubleshoot and resolve hardware software connectivity configuration and encryption-related issues.
Analyze incident tickets and conduct technical investigations.
Provide technical assistance to customers through phone Microsoft Teams and email.
Document troubleshooting activities resolutions procedures and service records.
Escalate complex technical issues to higher-tier support SMEs or vendors.
Perform COMSEC account operations including key management transfers device initialization and related support.
Install configure maintain and support COMSEC workstations and peripheral devices.
Support technology refreshes modernization projects and deployment of new COMSEC capabilities.
Participate in testing and evaluation of emerging technologies.
Maintain configuration management records and ensure compliance with applicable security standards.
Support PKI lifecycle management and secure voice data and network operations.
Troubleshoot communications networking encryption hardware and software issues.
Maintain strong customer service and technical documentation standards.

Qualifications

U.S. citizenship and active DoW Secret Clearance required.
2 years of telecommunications electronics information technology or related technical experience.
Experience with COMSEC equipment and key management systems such as ACES and SKL.
Knowledge of tactical communications secure voice data and network operations.
Experience with network monitoring and troubleshooting tools.
Understanding of system and network administration concepts.
Knowledge of operating systems virtualization and network protocols.
Ability to analyze system performance and identify security issues.
Experience troubleshooting hardware software communications and encryption-related problems.
Strong customer service problem-solving communication and documentation skills.
Ability to work independently and as part of a technical support team.