Technical Support and Compliance Specialist (Tier II)

Technical Support and Compliance Specialist (Tier II)

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporate-funded technology certifications and robust employee recognition and appreciation programs.

We are seeking a highly skilled Technical Support and Compliance Specialist (Tier II) to work in Alexandria Virginia. The Technical Support and Compliance Specialist (Tier II) provides Tier I/II technical support asset lifecycle management compliance oversight and inventory management support. This position is responsible for maintaining asset accountability supporting end users ensuring data integrity within ServiceNow/CMDB and assisting with audits and compliance initiatives.

Key Responsibilities:

• Provide Tier I/II technical support for IT assets applications hardware software printers and mobile devices.
• Troubleshoot incidents resolve user issues comprehensively document actions in ServiceNow and escalate when needed.
• Support workstation imaging deployment installation upgrade refresh and reimaging activities.
• Coordinate with Desktop Support Warehouse Asset Management and other support groups to receive stage deploy and track assets.
• Maintain accurate ServiceNow/CMDB records across the asset lifecycle including acquisition deployment warranty inventory bench stock and disposal.
• Reconcile inventory verify supporting documentation identify discrepancies and recommend corrective actions.
• Communicate updates and concerns with team leads and other support groups.
• Plan and conduct asset audits inventory validations and compliance reviews aligned with organizational policies and contractual requirements.
• Report audit findings compliance status risks and process improvement opportunities to management.

Required Qualifications:

• Bachelors degree and 1 years of relevant experience or High School Diploma and 7 years of relevant experience.
• Experience in technical support IT asset management inventory management compliance or auditing.

Required Skills:

• Hardware software application printer and mobile device support
• Incident request and escalation management
• Workstation imaging reimaging deployment upgrades and refresh support
• Active Directory administration
• Root cause analysis troubleshooting and problem resolution
• ServiceNow/CMDB ticketing asset records and data integrity practices
• IT asset lifecycle inventory bench stock auditing and reconciliation processes
• Clear written and verbal communication with users and support groups

Preferred Qualifications:

• ITIL Foundation Certification
• ServiceNow Asset Management experience
• Desktop Engineering experience
• Workstation Patching and Testing
• Release Management and Knowledge Management experience
• Policy Analysis and Compliance Monitoring

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills attention to detail business correspondence proficiency and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.

DVS has a zero-tolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities

Required Experience:

IC