Technical Support Analyst

Why Work Here

Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving

Driven Team & Culture Supportive driven colleagues who support you every step of the way

High-Growth Opportunities We invest in your success with training and development

Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more

At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow. As a global team our culture is rooted in five (5) core values that begin with the words We are and include: service-first respectful amplifiers open-minded and accountable.

We Are Looking For

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What Youll Do

As Technical Support Analyst you will:

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set and builds on this skill set
• Provide technical assistance guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure install monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

What You Bring

• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP LAN/WAN Network Topology as it relates to desktop support).
• Bachelors degree in computer science information systems or equivalent real-world work experience
• 3 years of experience supporting Microsoft desktop users in a helpdesk/networking support role

Special Requirements:

• U.S. Citizen U.S. Permanent Resident (Green Card holder) orasylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen U.S. lawful permanent resident (green card holder) or protected individual such as a refugee or asylee. See 22 CFR

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.