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Technical Support Analyst
Job Location:
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (6 hours ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Jacksonville Jaguars
The Jacksonville Jaguars are a professional football team and a member of the National Football Leagues AFC South Division. The Jaguars are one of the NFLs youngest franchises playing their first regular season home game on Sept. 3 1995 in Jacksonville Fla. and have since won five division titles. The Jaguars are owned by Shahid Khan a visionary leader whose businesses include Flex-N-Gate Fulham Football Club All Elite Wrestling Bold Events and Iguana Investments. Since 2012 Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team capital improvements to EverBank Stadium and the creation of Dailys Place which hosts upwards of 40 concerts a year. Through the Jaguars Foundation the Khan Family has donated more than $39 million to many worthy causes including in three key areas of focus: neighborhood revitalization youth development and NFL-league-wide initiatives.
The Jaguars and Iguana Investments opened the Miller Electric Center a state-of-the-art sports performance center and home to Jaguars football operations in 2023. Over the next several years the Jaguars and Iguana Investments will complete Phase 1 of the Jacksonville Shipyards a revitalization of the St. Johns Riverfront which will include a Four Seasons Hotel and Private Residences an office building inclusive of the Jaguars front office headquarters and a modernized marina and support building as well as begin additional projects to transform the area around the stadium into a year-round mixed-use sports and entertainment district.
In 2024 the Jaguars and the City of Jacksonville announced plans to move forward with a reimagined Stadium of the Future securing Jaguars football in Jacksonville for generations to come and a continuation of annual traditions of the Florida-Georgia Football Classic and TaxSlayer Gator Bowl while also opening opportunities for future Super Bowls Final Four tournaments college football playoffs marquee concerts and more. The Stadium of the Future features a protective canopy wider concourses new communal spaces scenic lookout decks immersive in-bowl technology new seating types and a public Floridian nature park.
Summary
The Jaguars Technology team is looking for a Technical Support Analyst to help provide support for all information technology products and services.
Job Responsibilities
- Typical desktop support including computer hardware/software installations and repairs as well as maintenance of computer systems desktops and peripherals.
- Diagnose and resolve hardware software network and connectivity issues
- Maintenance and monitoring of end-user workstations and printers.
- Educate users on basic functionality of software and hardware.
- Investigate user problems and identify their source; test and implement solutions.
- Install configure and maintain workstations both PC and Mac file servers network cabling and other related equipment devices and systems; add or upgrade and configure disk drives printers and related-equipment.
- Perform and/or oversee software and application installation and upgrades.
- First level network troubleshooting and support such as verification of network connectivity and the patching/termination of cables.
- Assist with onboarding and offboarding employees including equipment setup and account access. Provide technology orientation to new hires.
- Respond to requests for technical assistance by all departments via phone email ticketing system and in person.
- Management of the directory computer accounts and group policies.
- Maintain and update computer hardware and software inventories on a regular basis.
- Maintain confidentiality regarding the information being processed stored or accessed by the end-users on the network.
- Test maintain and provide technical support for stadium systems used on gameday.
Job Requirements
Required
Required
- Proficient in Microsoft Windows Office Exchange Active Directory IOS OSX
- Proficient in automated system deployments tools such as WDS and Ghost
- Possesses basic network troubleshooting skills
- Ability to communicate technical information to nontechnical personnel
- Ability to install configure and maintain computers networks and related hardware and software
- Knowledge of computer and/or network security systems applications procedures and techniques
- Ability to identify and resolve computer system malfunctions and operations problems
- Skill in organizing resources and establishing priorities
- Excellent verbal and written communication skills
- Ability to learn and support new systems and applications
- Willingness to work occasional evenings and weekends as needed to support football and business operations planned maintenance system upgrades and urgent technical issues
- Participation in an on-call or rotating support schedule is required
- Must be able to work in a fast-paced environment.
Perks and Offerings
Here is insight into some of the perks and offerings of the Jaguars and Bold Events:
- Health Dental Vision Life and Pet insurance options
- Mobile phone stipend
- 100% match of the employees contribution up to 5% of income in company 401(k) program
- 16 weeks of paid parental leave including adoption; Leave Sharing option available
- Company provided lunch during the work week
- Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; access to onsite weight facility; company sponsored rec leagues; significant discounts to local YMCA; wellness challenges; Modern Health
- Team member recognition and mentor programs
- 21 paid company holidays in addition to 17 days of PTO (thats over 1 month of paid time off!); Summer Fridays; flex scheduling
- JagsUs and various company and departmental training and development options; internal shadow program; senior leadership lunches; programming through prestigious universities
- Various employee events and celebrations such as: an Employee Anniversary Celebration PRIDE Awards Ceremony Employee Days of Service Employee Appreciation Day a holiday party quarterly all team meetings and more
- Opportunity to receive tickets to various events such as Jaguars home games and concerts as well as other local ticketed events
- Various other perks and discounts through local partners
- Onsite notary
- Perks and offerings are subject to change and may be dependent upon role
View to learn more about what it means to be a part of the Jaguars team!
Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race color religion creed national origin ancestry sex age disability veteran status genetic information or any other legally recognized protected basis under federal state or local laws rules or legal requirements.
By submitting this application you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to among other things your eligibility to work in the United States.
Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions identifying you as a potential candidate for future positions to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply your personal data may be used for the purposes of entering into a relationship with the Jaguars including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.
Required Experience:
IC
About Company
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