Technical Support Analyst II

This role is responsible for deployment maintenance and technical support of desktops laptops servers client devices switches APs printers specialty equipment digital signage security access control cameras and other ancillary IT/OT systems. This role will work closely with business users mill site staff and IT / OT teammates and will take part in the after-hours/on-call rotation.

Typical Duties:

• Field incoming help requests from end users in a courteous and professional manner
• Record track and document the problem-solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level including installing and upgrading software hardware diagnostics and configuring systems and applications
• Familiarize end users with basic software hardware and peripheral device operation
• Install upgrade and support desktops laptops servers printers switches wireless APs Internet Circuits VoIP CCTV and other ancillary systems
• Adhere to organizational asset change problem and incident management processes
• Track all IT / OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Actively participate in IT / OT Team meetings

• Demonstrated safety focus
• Associates degree in information technology or equivalent combination of education and/or experience
• Three plus years experience in technical administration of PCs Printers Servers with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops laptops servers printers switches wireless APs Internet Circuits VoIP VPN general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Strong oral and written communication skills

Highly Valued Skills:

• Experience supporting the IT infrastructure needs of a manufacturing facility
• Experience supporting the OT infrastructure needs of a manufacturing facility
• Process Control Technician / Engineer
• Microsoft Google CISCO ITIL or similar Certifications
• Four-year degree in information technology or related field

What We Offer:

Compensation: This role is eligible for our annual merit-increase program and we are targeting a salary range of $82533 - $123800 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team you and your dependents will be offered coverage under our comprehensive employee benefits plan which includes medical dental vision short and long-term disability and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism sponsor a host of diversity networks promote mentoring and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement: Employees are able to enroll in our companys 401k plan which includes a paid company match in addition to our contribution equal to 5% of your eligible pay.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of addition after being employed for six months eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year providing a total of 88 holiday hours and paid parental leave for all full-time employees.

We know you have a choice in your career. We want you to choose us! If you believe in the same core values that we do - safety integrity citizenship sustainability and inclusion then we believe Weyerhaeuser will be an incredible place for you to develop and grow your career.

Attention Internal Applicants: To ensure transparency across the organization please have a discussion with your manager prior to applying for any new opportunities. If you need any help facilitating this conversation please reach out to your HR Representative for guidance. For more information on how to apply including best practices for updating your profile or partnering with HR and Recruiting please visit our internal applicant page on Roots: is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join stay and thrive with our team.