Technical Support Analyst 3
Job Location:
Petersburg, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title:Technical Support Analyst 3
Location(s):Petersburg VA
Short Description:
This is a part-time onsite contract role (24 hours/week 3 days/week) for an initial three-month period. The position is expected to transition to a permanent part-time wage role while continuing at 24 hours per week.
Job Description:
We are seeking an IT Support Specialist to assess maintain and support the organizations technology environment including hardware software systems and technology initiatives. The ideal candidate will ensure reliable IT operations provide end-user technical support assist with technology planning and support technology-related projects.
Key Responsibilities:
- Assess organizational technology needs including hardware software systems and upcoming technology initiatives.
- Track ongoing and future technology projects issues action items and improvement opportunities.
- Provide technical support for applications desktop systems laptops peripherals and related hardware.
- Diagnose troubleshoot repair and maintain computer systems and technology equipment.
- Assist and coach users with troubleshooting computers mobile devices telephones software applications and asset management tools.
- Install document maintain upgrade and replace hardware and software as needed.
- Maintain accurate IT asset inventory and equipment records.
- Review and recommend procurement of technology equipment and related resources.
- Support software security controls and help ensure compliance with organizational IT standards.
- Advise users on technology solutions that support business operations.
- Coordinate with centralized IT teams for advanced technical guidance and support.
- Escalate critical incidents outages and security-related issues to appropriate IT support teams.
Preferred Experience:
- Experience supporting office relocations including workstation server and telephone migrations.
- Experience participating in or supporting Electronic Health Record (EHR) implementations.
- Experience with IT asset management and inventory tracking.
- Strong troubleshooting and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while providing timely technical support.
Work Schedule:
- Onsite
- 3 days per week
- 24 hours per week
- Initial 3-month contract with expected transition to a permanent part-time position (24 hours/week)
Skills:
| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | |
| Knowledge of IT Service Management: Incident Change Service Reequest and Asset Management | 1 | Years | ||||
| General knowledge of MS 365 applications: including WORD Powerpoint Excel Outlook SharePoint Teams | 1 | Years | ||||
| Experience leading meetings configuring audio equipment | 1 | Years | ||||
| Experience toubleshooting hardware and software-hands on or from a service desk | 1 | Years | ||||
| Experience creating professinal communications to users | 1 | Years | ||||
| Demonstrated success in managing and prioritizing work | 1 | Years | ||||
| Must have basic understanding of writing technical processes and instructions to simply processes for user. | 1 | Years | ||||
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | 1 | Years | ||||
| Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. | 1 | Years | ||||
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | 1 | Years | ||||
| Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia | 1 | Years | ||||
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | 1 | Years | ||||
| Must demonstrated success working as a team member and collaborating to achieve objectives. | 1 | Years | ||||
| Demonstrated experience planning executing supporting full office relocations including structured cabling network wiring equipment setup | Highly desired | 1 | Years | |||
| Excellent project management skills and ability to manage multiple priorities | Highly desired | 1 | Years |
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.
Required Experience:
IC
