Technical Solution Analyst

FUNCTION
The Technical Solution Analyst is a hands-on technical role within the Technology & Analytics team responsible for the administration configuration integration support and data integrity of PTC FlexPLM and its connected Pre-Production ecosystem including VibeIQ Salsify and CrossCap. Working under the Manager PLM & Pre-Production this role ensures platforms are stable properly configured and technically supported enabling product development teams to execute seasonal workflows without interruption. This role focuses on technical configuration system support data quality testing and operational excellence while partnering with Business Analysts Product Managers internal IT and vendor support teams as needed.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• FlexPLM Administration:
  • Administer user accounts roles permissions season calendars workflows color/material libraries BOM structures and specification templates.
  • Monitor system health application logs and scheduled jobs; resolve issues before business impact occurs.
  • Coordinate patches hotfixes and upgrades across DEV QA and PROD environments with PTC and internal IT.
  • Build and maintain custom reports dashboards and saved searches to support operational visibility.
• Pre-Production Systems VibeIQ Salsify & CrossCap:
  • Administer VibeIQ catalog structures user seats and permission groups; maintain FlexPLM data synchronization.
  • Configure Salsify attribute sets workflow triggers channel rules and import/export pipelines; monitor and resolve syndication failures.
  • Support CrossCap season setup user access and system-side configuration as directed.
  • Perform routine data audits across platforms; identify and correct data quality issues duplicate records and broken mappings.
• Integration & Data Management:
  • Monitor API and ETL integrations connecting FlexPLM VibeIQ Salsify and CrossCap with ERP DAM and 3D tools through middleware such as Azure or FlexConnect.
  • Troubleshoot integration failures by identifying root cause across source middleware and target systems; resolve or escalate with documented findings.
  • Execute data loads migrations and bulk updates; maintain data dictionaries field mappings and interface specifications.
• Testing & User Support:
  • Execute test scripts for configuration changes patches and integrations; log and retest defects through resolution.
  • Support UAT by setting up environments loading test data and assisting business testers.
  • Serve as Tier 2 technical support; resolve escalated tickets within defined service levels.
  • Maintain system user guides how-to documents and a knowledge base of known issues and workarounds.

• Bachelor of Science in Information Systems/MIS computer science business or related field or equivalent experience
• 35 years of hands-on experience administering or configuring PTC FlexPLM in a retail apparel footwear or comparable enterprise environment.
• Experience supporting at least one Pre-Production Product Information Management or comparable platform such as MSDynamics VibeIQ Salsify or CrossCap.
• Proven experience troubleshooting system defects integration failures and data quality issues independently.
• Experience executing test scripts logging defects and supporting UAT for system changes upgrades or implementations.
• Experience with Agile/Scrum development methodology Jira or Azure DevOps and Confluence preferred.

The requirements listed below are representative of the knowledge skills and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• PTC FlexPLM configuration and administration including workflows user and role management reports BOM structures and specification templates.
• Salsify PIM configuration including attributes workflow automation channel syndication and import/export support.
• VibeIQ and CrossCap administration catalog structures season setup user access and system-side configuration.
• Functional understanding of integration middleware such as MuleSoft Boomi or FlexConnect.
• Ability to understand REST APIs JSON XML SQL or equivalent data validation methods ERP product data flows DAM platforms and 3D tool integrations.
• Advanced Microsoft Excel skills and working knowledge of Jira or Azure DevOps and Confluence.
• Diagnoses and resolves technical issues independently and methodically with sound judgment on when to resolve directly versus escalate.
• Manages multiple concurrent system support tasks in a fast-paced seasonal environment.
• Communicates clearly with both technical teams and non-technical business users.
• Maintains high attention to detail in data configuration validation testing and documentation work.
• Proactively monitors system health and addresses risks before they escalate.
• Collaborate effectively across IT vendor support and cross-functional business teams.
• Adapts quickly to platform updates new tools and shifting seasonal priorities.
• Flexible organized and able to work under pressure to meet deadlines in a fast-paced office environment

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
• Office environment. Utilizing an office desk sitting reading listening or speaking with the ability to move intermittently throughout the day
• Strong sensory skills such as good eyesight good hearing and dexterity
• Ability to operate office equipment including computers copiers fax machines and phones

We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.

Health Benefits

Vera Bradley offers a variety of medical dental and vision programs to meet your familys health care needs.

• Medical plan options including both a HDHP/HSA plan and a PPO plan

• Dental

• Vision

• Flexible spending accounts

Survivor Benefits

Life insurance provides peace of mind for your family should the unexpected happen.

• Employer provided 2X your salary in life insurance

• Accidental Death and Disability insurance

• Voluntary life insurance for you your spouse and your children

Income Protection

If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.

• Short-term disability

• Long-term disability

Retirement Plan

The Vera Bradley 401k plan helps you accumulate savings for retirement

• 401k with generous company match immediate vesting (age and service requirement)

• Strong line up of professionally managed funds

• Safe-harbor plan design

Paid Time Off

Enjoy generous time off programs.

• Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more

• 9 paid holidays a year

• Paid bereavement leave

Give Back Opportunities

Vera Bradley offers the opportunity to serve your community.

• Voluntary Time Off

Holistic Wellness

• Access to a variety of financial physical and mental wellness experts

• Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services

• Opportunities for leadership development skill development and career advancement

Product Discount

• Generous employee discount on Vera Bradley products

Ancillary Benefits and Programs

• Bonus opportunity identity protection legal services pet insurance cell phone discount employee referral bonus annual birthday gift DailyPay corporate fitness facility and individual policies through Aflac

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

For more information please click the following links:

Vera Bradleys Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English)

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process please send an e-mail to . Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

Base Pay Range:

$77500.00

to

$106600.00

Vera Bradleys compensation ranges are based on market data and comply with all local state and federal regulations. Individual pay within the listed range depends on work location skills experience and relevant education. The posted salary reflects base pay only and excludes bonuses equity or other incentives if applicable.