Technical Services Manager
Job Location:
Kansas City, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Agiliti is a leading provider of medical equipment management solutions helping healthcare organizations deliver safe high-quality and cost-effective patient care. Our teams ensure critical equipment is ready reliable and available when it matters most. We are committed to operational excellence customer partnership and developing strong leaders who drive performance across regions.
- Leadership Impact: Manage and develop a team of 11 technicians across Kansas Western Missouri and Northern Arkansas
- Strategic Role: Influence operational performance customer satisfaction and revenue growth
- Career Advancement: Opportunities to grow within a national healthcare services organization
- Competitive Compensation: Salary performance incentives
- Comprehensive Benefits: Medical dental vision 401(k) PTO and more
- Autonomy: Lead regional operations with strong support from senior leadership
As a Technical Services Manager you will provide overall strategic direction leadership and management for biomedical and field service technicians within your assigned region.
- Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
- Provide strategic direction to achieve individual team and organizational performance goals
- Act as primary customer contact to maintain strong relationships resolve critical issues and ensure high service quality
- Partner with Divisional Directors Account Executives Operations Managers and service teams to drive revenue growth cost containment and service expansion
- Manage customer equipment records service schedules and contract data within company systems
- Oversee preventive maintenance repairs parts inventory and equipment lifecycle management
- Ensure compliance with equipment recalls upgrades regulatory requirements and documentation standards
- Monitor service expenses inventory technician productivity and fleet compliance
- Manage internal requisitions purchase orders and parts/supply inventory
- Maintain accurate documentation for billing and regulatory compliance
- Support district operations and step in for Operations leadership as needed
- Recruit train coach and develop technical staff including ongoing performance feedback and career development
- Foster a culture of accountability teamwork continuous improvement and safety
- Manage and maintain operational budgets and financial performance expectations
- Proactively identify and implement continuous improvement initiatives
- Perform additional duties as assigned
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular full-time non-union employees including: health insurance options for Medical Dental & Vision plans Short- and Long-Term Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application please contact
Agiliti
Required Experience:
Manager
