Technical Services Engineer, Portworx

Everpure (NYSE: P) has evolved from storage pioneer to data platform closing fiscal 2026 with $3.7 billion in revenue its first billion-dollar quarter and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers AI labs the AI hardware supply chain data platform providers and the broader AI ecosystem.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As a Technical Support Engineer for Portworx by Everpure you will empower enterprise customers to successfully run containerized workloads at scale across public private and hybrid cloud environments. You will act as a trusted cloud-native technical advisor throughout the entire lifecyclefrom initial proof-of-concept installations to critical production deployments. In this role you will collaborate directly with cross-functional engineering product and customer success teams to diagnose complex distributed software challenges accelerate incident resolution and drive seamless cloud data management for global organizations.

WHAT YOULL DO

• Optimize Cloud-Native Deployments: Analyze troubleshoot and support large-scale enterprise deployments of Portworx by Everpure across Kubernetes OpenShift VMware container solutions and public cloud platforms to maximize customer platform availability and workload reliability.
• Drive Full-Stack Incident Resolution: Investigate reproduce and resolve complex multi-layer application storage and cloud infrastructure issues across all severity levels leveraging system logs and customer workflows to minimize downtime.
• Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases develop reproduction strategies and implement robust fixes that enhance overall product quality and resilience.
• Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements customer POC installations and live production expansions to ensure seamless onboarding and long-term customer adoption.
• Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles technical guides and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise.

WHAT YOU BRING

• Experience:Minimum 2-4 years of experience in customer-facing technical support work/SRE
• Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes OpenShift Tanzu or VMware container solutions) alongside major public cloud environments (AWS Azure or IBM Cloud).
• DevOps & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible Terraform Chef or Puppet to deploy and manage software stacks.
• Analytical Problem-Solving & Technical Support Background: Proven ability to triage isolate and resolve technical issues in complex distributed cloud software architectures with a track record of escalating critical issues effectively to engineering partners.
• Customer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels.

We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.