Technical Services Engineer I

The Technical Services Engineer I is assists senior IT staff in maintaining the availability performance and security of InterSystems corporate infrastructure (virtual and physical). This includes on premises private cloud and data center environments spanning compute storage connectivity and configuration.

Key responsibilities

• Design & delivery
• Maintain monitor and optimize private cloud and data center infrastructure (e.g. Virtualization and Containerization Servers Storage etc.).
• Monitor and provide level I troubleshooting for internal and internet-facing applications and services.
• Assist in evaluation and implementation of new technologies to improve reliability security and efficiency.
• Infrastructure operations
• Administer onpremises data center platforms including servers storage network devices and supporting systems (power/cooling).
• Provide storage administration and support across SAN NAS and DAS including associated storage fabrics.
• Support Windows Linux and MacOS server operating systems (administration and troubleshooting).
• Monitor and operate backup platforms; ensure backup health and completion.
• Availability monitoring & incident management
• Proactively monitor system health and performance; identify and remediate risks before service impact.
• Troubleshoot and resolve Level I infrastructure issues; document root cause and corrective actions.
• Security compliance & service delivery
• Implement and maintain security controls to protect infrastructure and data.
• Complete operational and compliance checks in line with agreed procedures.
• Fulfil service requests within agreed timelines using established request management processes (e.g. ServiceNow).
• Collaboration vendors & documentation
• Partner with the Network Team on firewalls switching/routing and wireless infrastructure support.
• Maintain clear current technical documentation for infrastructure components.
• Leadership & ways of working
• Contribute to a collaborative team culture.
• Support task automation using agreed tooling and scripting aligned with the automation strategy.
• Provide technical assistance to local staff via the ticketing system.
• Participate in a 24x7 oncall rota as required.

Required Experience and Skills:

• Experience: 3 years supporting complex enterprise ICT environments with multiple stakeholders.
• Networking knowledge:
• Hands-on technical capability as many as possible of:
• Microsoft Windows Server Active Directory Entra ID
• Linux administration
• Virtualization Technologies (VMware Nutanix)
• Containerization Technologies (Docker Kubernetes)
• Storage administration (e.g. EMC Unity EverPure)
• Scripting: Python PowerShell Bash
• Automation: Ansible Terraform
• Source control and CICD: Git Perforce

Education and certifications

• Required: Degree in a technical subject or equivalent professional experience.
• Desirable certifications: Microsoft RHCE VMware Cisco Palo Alto ITIL/ITSM AWS/Cloud.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.