Technical Services Delivery Manager

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Core Responsibilities

• People & Operations Leadership: Lead daily activities for 1015 multi-disciplined consultants including hiring career development capacity scheduling performance management and promotions.

• Engagement & Quality Delivery: Oversee end-to-end service execution across SOC operations Endpoint protection Threat Mitigation Cloud Posture Runtime AppSec and Automation workstreams.

• Pre-Sales & Business Growth: Partner with Sales and Account teams to scope engagements generate SOWs estimate LOEs and pitch specialized consulting and automation packages.

• Customer & Escalation Management: Build strategic client relationships serve as the primary escalation point for complex technical or operational issues and safeguard project timelines.

• Partner & Subcontractor Management: Onboard train and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.

• Enablement & Practice Strategy: Partner with the PMO on project planning contribute to new service offering operationalization and expand technical training content for internal teams.

Qualifications

Required Qualifications & Domain Expertise

• Leadership Experience: Leading large complex projects of technical resources; 3 years delivering or supporting enterprise cybersecurity solutions.

• Security & Operations Domain: In-depth knowledge of SOC environments Incident Response practices Critical Security Controls security engineering SOAR operations endpoint protection and threat mitigation.

• Cloud & DevOps Expertise: Practical knowledge of major cloud platforms (AWS Azure GCP) containerization orchestration application security (AppSec) and CI/CD DevOps workflows.

• Product & Systems Familiarity: Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC) Clarizen and G-Suite.

• Education & Travel: Undergraduate or Masters degree (Computer Engineering MBA or related technical field preferred). Ability to travel up to 20% across North America.

• Preferred Certifications: CISSP PMP CCSP or CISM.

Hiring Multiple Positions - Additional Requirements for these roles:

Cloud: Experience driving the execution of Cortex Cloud deployment or upgrade engagements across Cloud Security Posture Management (CSPM) Cloud Workload Protection (CWPP) Application Security and/or Cortex Cloud Automation workstreams.

Public Sector: 3 years of experience leading government customer engagements with a strong understanding of public sector procurement compliance frameworks (e.g. FedRAMP FISMA FAR) and federal/SLED account growth strategies.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.