Technical Service Engineer III Cell Sorting & Spectral Flow Cytometry

Work Schedule

Environmental Conditions

Job Description

• B.S strongly preferred (or equivalent working experience 3 years hands-on experience with cell sorting instrumentation) or higher in science/engineering or related field

• 3 years of experience using servicing supporting or troubleshooting Thermo Fisher Scientific Life Sciences instruments or comparable technologies.
• Hands-on experience operating supporting maintaining or troubleshooting cell sorting and spectral flow cytometry instrumentation is strongly preferred.
• Experience working in a Flow Core Facility Shared Resource Laboratory biotechnology company clinical laboratory CRO or research environment supporting multiple users is highly desirable.

• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex hardware software optics fluidics electronics and instrument performance issues remotely.
• Working knowledge of cell sorting spectral flow cytometry and flow cytometry principles including instrument setup quality control spectral unmixing compensation fluorochrome detection sort optimization and data acquisition.
• Ability to perform root cause analysis and effectively distinguish between instrument software workflow and user-related issues.
• Familiarity with laboratory IT environments Windows administration networking concepts remote connectivity tools firewalls VPNs and system integration is preferred but not required.
• Strong communication and customer service skills with the ability to manage multiple priorities and effectively communicate technical concepts to both technical and non-technical audiences.
• Ability to work cross-functionally and across geographic boundaries while managing escalations in a professional manner.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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