Technical Representative I

Internal Job Title: Technical Representative I / External Job Title: Heavy Equipment Mechanic

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About Us:At Bergkamp we are a team proudly dedicated to the bigger purpose of making lives better by making roads better. We are people devoted to our craft with an all-in respected team that has each others backs. We are relentless in our pursuit of excellence innovation and asking the bigger questions. Were servant leaders industry leaders and good people that operate with Kansas values. What do we do We manufacture some of the coolest heavy equipment that is used to make and keep asphalt roads in better shapeand when our customers succeed communities across the world thrive with better infrastructure. We think its some of the most exciting stuff happening in infrastructure today.

The Way We Do Things:We believe that a team of people who are humble hungry and smart will deliver superior performance over the sum total of talented individuals; therefore we are committed to achieving our mission through teamwork while honoring our core values.

1. A hungry team player(s) shows active participation and engagement in department and companywide initiatives. Demonstrates a hunger for achieving results learning setting an example and adding to the success of the team.
2. A humble team player(s) is willing to collaborate acknowledge the teams individual strengths and put the needs of the organization before themselves. Will do what it takes to help everyone succeed.
3. A smartteam player(s) has a common sense understanding about people. Demonstrates good judgement and intuition of group dynamics. Understands the impact of their words and actions and use that understanding for the benefit of the team.

About the Technical Representative I (Heavy Equip Mech) Role:

Are you a hands-on problem solver who thrives on keeping heavy equipment running at peak performance Were looking for a skilled and motivated Technical Representative I / Heavy Equipment Mechanic to become a key player on our Customer Support Team.

In this role youll be the go-to expert for maintaining and repairing Bergkamps industry-leading Pavement Preservation Equipment. Your work will directly impact our customers by ensuring their machines operate safely efficiently and with minimal downtime.

Youll collaborate with a team of experienced mechanics to diagnose issues develop smart repair strategies and deliver top-notch serviceboth in our shop and occasionally on-site with customers. If you enjoy variety in your work solving mechanical challenges and making a real difference for equipment operators in the field this is the role for you.

What Were Looking For:

Were seeking a hands-on detail-oriented professional who thrives in a technical environment and enjoys solving problems. The ideal candidate will bring:

• A high school diploma or equivalent as a foundation for your technical skills.
• 35 years of experiencein automotive mechanics welding electrical work or a related field.
• Confidence using mechanic tools (both electric and pneumatic) and operating a forklift.
• The ability to read and understand technical manuals and schematics to troubleshoot and repair equipment.
• Strong technical writing skills to document work clearly and accurately.
• A natural problem-solver who can think critically and adapt to new challenges.
• Willingness and flexibility to travel domestically and internationally including some weekends (up to 25% of the time).
• Excellent communication skills both written and verbal to effectively collaborate with customers coworkers and leadership.
• A customer-first mindset with professionalism and interpersonal skills to build strong working relationships.
• Solid math skills including working with fractions decimals percentages and basic calculations.
• The ability to follow instructions in various formatswritten spoken or diagrammedand apply common sense to get the job done.
• Strong time management and organizational skills to handle multiple tasks and meet deadlines.
• A sharp eye for detail and a commitment to doing things right the first time.
• Comfort using computers and software including Microsoft Office and ERP systems to manage service orders RMAs and transactions.

Responsibilities:

• Diagnosing and repairing pavement preservation equipment in both shop and field settings and providing remote support when needed.
• Training customers and team members on equipment operation maintenance and repairboth during start-ups and ongoing support.
• Leading equipment start-ups and delivering hands-on training to crews and fleet service teams.
• Collaborating with engineering and product teams by sharing field insights to improve equipment design and performance.
• Supporting the sales team by answering technical questions and helping customers understand equipment capabilities.
• Conducting final inspections of equipment before it leaves production to ensure quality and readiness.
• Maintaining a safe clean and organized workspace following all safety protocols and procedures.
• Staying current with industry knowledge through training publications and professional development.
• Contributing to a strong team culture by actively participating in meetings and sharing ideas.

Skills:

As a Heavy Equipment Mechanic you will use your knowledge of heavy equipment mechanical and hydraulic systems to diagnose and repair a variety of issues for customers Bergkamp pavement preservation equipment. You will use your knowledge of Bergkamp manufactured equipment to train customers in the proper use and maintenance of their equipment to ensure that our customers equipment is operating safely and efficiently providing them with the best opportunity to be productive with Bergkamp equipment.

Physical Demands and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to talk and listen. The employee is frequently required to stand bend kneel climb stairs and walk; use hands to finger handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
• The work environment may frequently be in an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires some travel which may involve exposure to extreme weather elements.

Bergkamp is committed to the full inclusion of all qualified keeping with our commitment Bergkamp will take the steps necessary to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process please contact Kate Dixon at .