Technical Project Manager Technical program Manager

Technical Project Manager/ Technical program Manager

Job Location- Chesterfield MO 63017 (Candidate needs to work 5 Days at the Client Office)

Long term

Role Summary

• The Project Manager (Technical PM) is responsible for end-to-end delivery of IT services and programs ensuring outcomes are achieved on time within budget and aligned with quality standards while driving customer satisfaction and operational excellence.
• This role requires a strong blend of delivery leadership and technical understanding with foundational knowledge in modern web technologies (NodeJS React) and cloud platforms (AWS) to effectively collaborate with engineering teams guide technical decision-making and ensure successful execution.
• The role also encompasses transition management and production support oversight ensuring seamless service continuity and stability across engagements.

Key Responsibilities

• Own and manage end-to-end delivery of multiple projects/programs across accounts including both development and production support engagements.
• Ensure adherence to SLAs KPIs quality standards and governance frameworks.
• Act as the primary escalation point for delivery issues risks technical challenges and production incidents.
• Collaborate closely with engineering teams demonstrating working knowledge of NodeJS React and AWS to ensure effective planning estimation and execution.
• Manage client relationships including technical discussions and ensure high levels of customer satisfaction and retention.
• Lead mentor and manage delivery and support teams including capacity planning and resource optimization.
• Oversee production support operations ensuring system stability incident resolution and adherence to support SLAs.
• Drive and manage transition activities (knowledge transfer service onboarding/offboarding stabilization).
• Ensure smooth handover from development to production support teams maintaining service continuity.
• Track and manage financials including budgets margins forecasting and cost optimization.
• Drive continuous improvement digital transformation initiatives and service excellence programs.
• Ensure compliance with ITIL practices and maintain operational efficiency across services.
• Work with architects and technical leads to align delivery with modern architecture patterns cloud best practices and scalable design principles.

Mandatory Skill Sets

• 15-20 years of experience in IT services delivery including managing large and complex engagements.
• Strong experience in program/project management using Agile Scrum or hybrid delivery models.
• Foundational technical knowledge in: Backend: NodeJS
• Frontend: React
• Cloud: AWS (core services basic architecture understanding)
• Proven experience in production support management and transition lifecycle.
• Strong understanding of ITIL processes (Incident Problem Change Management).
• Experience managing SLAs KPIs and delivery governance models.
• Ability to engage in technical discussions with engineering and architecture teams supporting solutioning and trade-off decisions.
• Excellent stakeholder management and executive-level communication skills.
• Strong knowledge of delivery financials including budgeting and margin management.
• Demonstrated leadership and people management skills across distributed/global teams.
• Experience working in cloud-native or microservices-based environments is a strong advantage.