Technical Program Manager, People Innovation Labs

About the Team

People Innovation Labs is a product design and engineering team embedded in the People organization. We build AI-powered products that improve how OpenAI finds and supports exceptional talent and helps employees do their best work.

Our work spans recruiting HR learning performance culture and company-wide knowledge. We build new products from the ground up and work closely with teams across OpenAI to rethink existing workflows using our latest models.

About the Role

Were looking for an experienced Technical Program Manager to lead execution across a portfolio of complex cross-functional initiatives.

Youll partner closely with product managers designers engineers and teams across the People organization to turn product strategy into clear coordinated execution. Youll establish the plans and operating structures needed to move work forward align technical and operational teams drive decisions manage dependencies and risks and ensure stakeholders are prepared for launches.

Because we build new products from the ground up the work does not end when a product launches. Youll own ongoing engagement with users including onboarding training hands-on support and creating clear ways for people to share feedback. Youll develop a deep understanding of how our products fit into users day-to-day work what is working and where they are struggling. Youll bring those insights back to product design and engineering so the team can iterate quickly toward product-market fit.

Youll also help keep the team aligned with its broader objectives. Youll maintain a clear view of priorities progress dependencies risks and outcomes across the portfolio and provide clear updates and recommendations to team and company leadership.

In this role you will:

• Independently lead complex high-priority technical programs from early planning through launch adoption and ongoing iteration.

• Partner with product and engineering leadership to translate strategy and team objectives into clear executable plans.

• Establish program structures decision-making forums operating cadences and accountability across multiple teams.

• Align product design engineering data operations and other stakeholders around priorities responsibilities and delivery plans.

• Partner closely with engineering leads to manage technical dependencies sequencing delivery risks and launch readiness.

• Identify gaps in strategy or execution develop recommendations and drive the decisions needed to move work forward.

• Anticipate risks and blockers clarify tradeoffs resolve disagreements and escalate decisions when needed.

• Own communication enablement change management and rollout strategies for new products and workflows.

• Lead post-launch user engagement through onboarding training office hours hands-on support and other programs that drive adoption.

• Build trusted relationships with users and create an environment where they provide frequent candid feedback.

• Observe how products fit into real workflows and identify points of confusion friction or unmet need.

• Combine user feedback usage data and operational signals to understand what is working and what needs to change.

• Translate user insights into clear themes and actionable recommendations for product design and engineering.

• Create tight feedback loops that help the team test assumptions learn quickly and iterate toward product-market fit.

• Define and track program health adoption user sentiment and operational outcomes.

• Maintain visibility into priorities progress dependencies and risks across the teams portfolio.

• Prepare clear decision-oriented updates and recommendations for senior leadership.

• Improve the teams planning and execution practices while keeping processes lightweight.

You might thrive in this role if you:

• Have 7 years of experience in technical program management product operations or a similar role leading complex software initiatives.

• Have independently led multiple high-impact programs involving several technical and business teams.

• Have helped take new software products from early planning through launch adoption and rapid iteration toward product-market fit.

• Are energized by working directly with users and willing to provide hands-on support while a product is still new.

• Know how to build trust with users ask good questions and get candid feedback about what is and is not working.

• Can identify patterns across qualitative feedback usage data and operational signals and turn them into actionable recommendations.

• Have strong technical fluency and can partner with engineers on architecture integrations data dependencies security reliability and delivery tradeoffs.

• Have led significant operational or organizational change alongside technical product delivery.

• Can influence senior leaders drive difficult decisions and build alignment across teams with competing priorities.

• Identify and address strategic or execution gaps without waiting for detailed direction.

• Communicate clearly and directly across technical teams operational partners users and executives.

• Can move comfortably between organizational strategy and detailed hands-on execution

• Bring structure to fast-moving work without adding unnecessary process.

• Are curious about how AI can change the way organizations operate and how people work.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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