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Technical Product Specialist, Paint
Job Location:
Job Location:
Andover, KS - USA
Yearly Salary:
$ 75000 - 90000
Yearly Salary:
Posted:
22 August 2026 (17 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings adhesives and sealants serving the construction and industrial end markets. ICP Group is comprised of leading brands known for innovation quality and performance. Founded in 2015 and supported by a lean corporate team ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings adhesives and sealants companies in North America. ICP Group is headquartered in Andover MA and has manufacturing and distribution sites throughout North America Latin America UK Europe and the Asia Pacific region.
ICP is seeking a Product Support Specialist to join our team. The Product Support Specialist to serve as a technical expert and key liaison between customers sales marketing customer service and R&D.
This role combines technical problem-solving customer support product training and new product development support. The successful candidate will help resolve complex field issues identify root causes of product performance concerns support new product launches and deliver technical training to contractors distributors and dealers. This is an excellent opportunity for a coatings professional who enjoys working directly with customers while influencing product innovation and business growth.
This role is based out of our Andover MA plant.
Key Responsibilities:
Technical Support
New Product Development and Launch Support
Training & Technical Education
Administrative & Operational Support
Requirements:
Our compensation is more than a paycheck; its an investment in your future. Along with a competitive pay range we offer a comprehensive benefits package designed to support your financial well-being and personal health.
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data or religion or other legally protected status.
ICP is seeking a Product Support Specialist to join our team. The Product Support Specialist to serve as a technical expert and key liaison between customers sales marketing customer service and R&D.
This role combines technical problem-solving customer support product training and new product development support. The successful candidate will help resolve complex field issues identify root causes of product performance concerns support new product launches and deliver technical training to contractors distributors and dealers. This is an excellent opportunity for a coatings professional who enjoys working directly with customers while influencing product innovation and business growth.
This role is based out of our Andover MA plant.
Key Responsibilities:
Technical Support
- Provide expert technical support and product recommendations for paints coatings sealers and related products.
- Respond to customer inquiries regarding application methods performance expectations and troubleshooting.
- Investigate technical complaints and field performance issues to identify root causes and recommend corrective actions.
- Prepare clear and concise technical reports and communicate findings to internal stakeholders.
- Conduct field visits to customer sites distributors and contractors to evaluate product performance and resolve technical concerns.
- Partner with Sales Customer Service Manufacturing R&D and suppliers to ensure timely resolution of customer issues.
- Serve as a trusted technical resource while balancing customer satisfaction with company objectives.
New Product Development and Launch Support
- Collaborate with Product Management and R&D to define product performance requirements and customer needs.
- Contribute market insights and field feedback to support product development priorities and roadmap planning.
- Coordinate competitive product evaluations and benchmarking activities.
- Support new product introduction and commercialization efforts.
- Develop and deliver technical training materials for new and existing products.
- Act as a field representative and voice of the customer throughout the product development process.
Training & Technical Education
- Deliver technical training programs for contractors distributors dealers sales teams and customer service representatives.
- Develop application best practices and educational resources to improve product performance and customer success.
- Promote safe and effective product use through hands-on demonstrations and technical presentations.
Administrative & Operational Support
- Maintain accurate records of customer interactions investigations field visits and technical findings.
- Assist with customer complaint tracking trend analysis and reporting.
- Effectively prioritize multiple projects and customer requests in a fast-paced environment.
- Maintain a safe organized and compliant work environment.
- Support additional projects and initiatives as assigned.
Requirements:
- 5 years of experience in architectural paints coatings construction materials or a related industry.
- Understanding of coating technologies surface preparation application methods and coating performance.
- Experience troubleshooting product performance and application-related issues.
- Ability to read interpret and explain Technical Data Sheets (TDS) Safety Data Sheets (SDS) and product specifications.
- Experience working directly with customers contractors distributors or technical end users.
- Good verbal written and presentation skills.
- Strong problem-solving analytical and root-cause investigation skills.
- Proficiency with Microsoft Office.
- Ability to travel locally and nationally as needed.
- Experience with spray equipment application tools and coating systems preferred.
- Knowledge of construction building materials or specialty coatings markets preferred.
- Experience conducting product demonstrations and technical training programs preferred.
- Familiarity with complaint management quality systems or continuous improvement methodologies preferred.
- Strong safety mindset.
Our compensation is more than a paycheck; its an investment in your future. Along with a competitive pay range we offer a comprehensive benefits package designed to support your financial well-being and personal health.
- Compensation: $75000 $90000 a year. Actual pay is dependent on candidates overall skills for the role
- Annual bonus eligible
- Progressive paid time off policy that empowers you to take the time you need to recharge
- 401K Employer contribution plan with eligibility the first of the month following 90 days of employment
- Excellent health dental and vision insurance packages to fit your needs
- A values-driven culture with colleagues that rally around People Accountability Trust and Execution
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data or religion or other legally protected status.
Required Experience:
Manager
