Technical Manager (Production Support Lead)

Tri-Force Consulting Services, Inc.

Job Location:

Washington D.C., DC - USA

Salary: Not Disclosed

Experience Required: 5years

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

Name of position:

Location:

Job description

Responsible for leading production support operations incident response management root cause analysis SLA compliance application monitoring and operational support for Appian enterprise systems.

Oversees support resources and coordinates issue resolution activities.

Suggested Qualifications

Bachelors degree in Computer Science or related field
15 years overall IT experience
5 years Appian experience
5 years managing software development/support projects
Strong SQL experience
Appian L3 certification strongly preferred

If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction

enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then

we would like to hear from you. We need exceptionally capable people for this role for our client

so get back to us and tell us why you think you are a fit.

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting

firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps)

systems integration data analytics system automation cybersecurity and cloud technology solutions for government

and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity

increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing

core values: integrity diligence and technological excellence.

Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the

Inc. 5000 list of the nations fastest-growing companies.

Required Skills:

SIEM platforms (e.g. Splunk Microsoft Sentinel QRadar ArcSight) EDR platforms (e.g. CrowdStrike Falcon Microsoft Defender for Endpoint SentinelOne) IDS/IPS technologies (e.g. Snort Suricata Palo Alto Cisco Firepower) Vulnerability management tools (e.g. Tenable Nessus Qualys Rapid7) Log management and monitoring solutions SOAR and security automation platforms Cloud security platforms and native cloud security tooling

Required Education:

Bachlor in computer science or any other related field.

Name of position:Location: Job descriptionResponsible for leading production support operations incident response management root cause analysis SLA compliance application monitoring and operational support for Appian enterprise systems. Oversees support resources and coordinates issue resolution ac...