Technical Lead
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Technical Lead(IVR)
Location: Washington D.C(Hybrid or remote work model subject to customer direction)
Project Duration: 10 12 months.
Need to have or obtain Moderate Risk Public Trust / MBI
Role Summary
The Technical Lead will provide technical leadership and coordination across IVR development integration testing and migration activities supporting the GOV CUSTOMER modernization program.
Key Responsibilities
- Lead technical solution coordination across development teams
- Support architecture alignment with Internal and Microsoft infrastructure teams
- Review technical designs and implementation approaches
- Coordinate integrations deployment activities and environment readiness
- Support troubleshooting and issue resolution during migration activities
- Ensure adherence to coding testing and release standards
- Provide mentorship and technical oversight to development teams
Required Skills & Experience
- 8 years of IVR/contact center technical delivery experience
- Experience with Nuance Mix or comparable IVR platforms
- Strong understanding of telephony conversational AI and IVR workflows
- Experience supporting enterprise-scale deployments
- Strong troubleshooting and technical leadership skills
Preferred Qualifications
- Experience in public sector or regulated environments
- Familiarity with Microsoft/Azure contact center ecosystems
