Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Job Summary: | Onsite Tech lead responsible for overseeing DCMS operations ensuring seamless content delivery system performance and user support. Leads incident management stakeholder coordination and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring maintenance and root cause analysis. |
Key Responsibilities: | - Manage day-to-day operations of Digital Content Management Systems including user onboarding configuration content deployment and reporting.
- Enable immediate onsite action for critical incidents and access issues
- Lead incident problem and service recovery management during outages
- Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.
- Collaborate with L1/L2/L3 support teams customer IT teams OEMs and partners for timely resolution of incidents and continuous service improvement.
- Review and approve scheduled maintenance and application upgrades
- Monitor offshore deliverables ensuring consistent service quality
- Perform root cause analysis to resolve production issues.
- Diagnose and troubleshoot DSD & ACN applications.
- Support and manage DCMS platform ensuring seamless content delivery and system performance.
- Conduct preventive maintenance system health checks patching performance tuning and software upgrades within defined maintenance windows.
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Required Skills: | - Strong troubleshooting across Application Cloud Infrastructure
- Hands-on Azure cloud operations exposure
- ITSM expertise (ServiceNow)
- Network and system administration expertise
- Excellent communication and stakeholder management
- Ability to manage critical incidents within SLA
- Collaborative approach with clientoffshore teams
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Preferred Qualifications: | - 12-15 years of experience in IT including application support programs
- Strong experience in application/platform operations incident management and production support environments
- Proficiency in troubleshooting applications performing root cause analysis and managing system performance
- Hands-on experience with ITSM tools (e.g. ServiceNow) and stakeholder coordination in a multi-vendor environment
- Knowledge of preventive maintenance system upgrades patching and offshore team coordination
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Mandatory Skills: Telecom Unified Communications SIP.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60000 to $148500 .
Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.