Technical Inside Sales Manager

• Drive operational and commercial performance by establishing and monitoring key performance indicators improving quote turnaround time quotation quality order execution productivity customer satisfaction and overall service levels.
• Ensure the delivery of accurate timely and competitive technical solutions by maintaining compliance with customer specifications company policies and applicable industry standards throughout the quotation and order lifecycle.
• Partner cross-functionally to resolve complex technical commercial and operational challenges working closely with Engineering Pricing Manufacturing Product Management Customer Care Supply Chain and Outside Sales while serving as a key escalation point for customer and business issues.
• Drive process improvement and organizational efficiency by standardizing workflows leveraging business systems improving data integrity and implementing continuous improvement initiatives that increase scalability and effectiveness.
• Provide actionable business insights and support strategic initiatives through performance dashboards reporting forecasting and analysis while partnering with leadership on organizational change business growth and initiatives that enhance the customer experience.

• You establish clear responsibilities and performance expectations while creating an environment where individuals are accountable for delivering results.
• You build collaborative partnerships across functions and leverage diverse perspectives to solve customer challenges and achieve business objectives.
• You continuously seek opportunities to simplify processes eliminate inefficiencies and improve organizational effectiveness.
• You analyze technical and commercial information from multiple sources make sound decisions and effectively resolve complex business challenges.

• Bachelors degree in Business Engineering Technical Sales or a related field or an equivalent combination of education and relevant experience.
• Five (5) or more years of experience in Technical Inside Sales Quotations Customer Service Engineering Support Commercial Operations or a related technical commercial role.
• Previous experience leading coaching mentoring or developing employees or cross-functional teams.
• Strong technical aptitude with the ability to understand complex engineered products and customer applications.
• Excellent communication organizational and interpersonal skills with the ability to influence stakeholders across multiple functions.
• Demonstrated ability to prioritize multiple projects and adapt to changing business needs in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• 10% of travel required

• Leadership experience managing a Technical Inside Sales Quotations Customer Service or Commercial Operations organization.
• Experience supporting Engineered-to-Order (ETO)/customized solutions configured products or other highly engineered technical solutions.
• Working knowledge of hazardous location products and applicable industry standards including NEC IECEx and ATEX.
• Experience collaborating with Engineering Manufacturing Product Management Pricing and Sales organizations.
• Experience with Oracle Vendavo CRM ERP or other business systems.
• Experience developing operational dashboards KPIs and performance metrics.
• Proven success leading continuous improvement process standardization workflow optimization or organizational change initiatives.
• Experience within industrial electrical automation power distribution or related manufacturing industries.
• Legal authorization to work in the US - visa sponsorship will not be provided.

At Emerson our employees passion for innovation and results drives our success. We actively pursue new technologies capabilities and approaches to drive tangible value for our customers. To reward this passion for innovation and results Emerson makes meaningful investments in our people. We provide competitive compensation integrated benefits offerings and fulfilling career journeys that support the growth of each employee. We firmly believe that when Emerson is successful in achieving its operational and financial goals our employees share in the companys success. The salary range for this role is $85000 - 115000 commensurate with the skills talent capabilities and experience each candidate brings to the role.

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal compliance with the Colorado Job Application Fairness Act in any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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