Technical Information Specialist

Acquires organizes accesses and disseminates information across a wide spectrum of subjects and fields. Manages the integrated library system (ILS) the CD-ROM Local Area Network (LAN) the computer lab Internet access the web page and all network communications. Maintains the library operating systems and stand-alone computers to include software upgrades data separation equipment maintenance database maintenance systems backup report generations equipment modifications replacements etc. Develops automated procedures for preserving the integrity of the systems. Establishes timelines for all maintenance functions. Guides the continuing integration of information technology into operations and services. Plans develops implements and evaluates stand-alone and networked electronic multimedia for library applications. Works with the supervisory librarian and librarian (reference) to analyze the library collection and services strategy facilitating user access to new information sources and technologies. Assists the supervisory librarian in preparing a strategic plan for library technology incorporating Air Force MAJCOM and base-level goals and coordinates technology plans with various agencies. Evaluates user requirements for data and for automated systems; conducts surveys and studies analyzing ways to improve mission and education support. Serves as the library system administrator for the DSN host address and base LAN connectivity. Serves as the library system liaison for education and academic campus support. Prepares operating instructions for system equipment and library computer programs including courses of action to be taken when anticipated machine errors occur control setups emergency shutdown procedures and procedures for rebooting the system. Participates in the planning and supervision of automation-related library taskings. Monitors the operation of automated programs and responds to problems by diagnosing and correcting errors. Provides on-the-job automation training for staff. Creates program scripts and macros as appropriate. Coordinates the disposal of obsolete inventory with proper documentation and authorization. Maintains current logs of operations patron usage vendor assistance calls service visits and system malfunctions. Schedules special operations and reports. Conducts an annual inventory of computer equipment and software. Installs passwords and issues staff authorization levels. Conducts customer computer literacy classes for the community. Works with librarian to provide library instruction activities and outreach services.

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• This position requires the incumbent to complete a background investigation with favorable results.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicants eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date 02/12/2027

Business Based Action Outside Applicant Veteran and Transition Hiring Preference

In order to qualify you must meet the experience requirements described below. Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education your transcripts will be required as part of your application.

Qualifying Experience:

• Specialized experience that provided knowledge of the basic principles theories practices techniques and terminology of a discipline or subject matter field. Such experience must have been equivalent to that which would have been gained through a 4-year college curriculum.
• A 4-year degree in computer science or related field may be substituted.
• Ability to apply library methods and procedures in order to perform technical information systems management.
• Knowledge of computer operating systems programming languages and client/server networking environments is required.
• DOS UNIX Novell Z39.50 TCP/IP protocol CD-ROMs in network environments LANs and WANs are highly recommended areas of expertise.
• Knowledge of library materials and collection development in relation to reference services.
• Internet experience and knowledge of web page development and Internet tools are desired.
• Work requires some physical exertion such as regular bending crouching stooping stretching reaching to move and correct computer equipment; and lifting of moderately heavy boxes of books or reports.
• Must possess skill in working with peers and with the public.