Technical Enablement Manager for Customer Team

As the Cybersecurity Technical Enablement Manager for Customer Team you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value customer adoption retention and account this role you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution. 

In this role youll collaborate closely with leaders across Customer Success Delivery Assurance Global Support Product and other cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will take ownership of global post-sales technology enablement ensuring alignment with company objectives while continuously optimizing programs based on data customer telemetry and field insights. Additionally you will spearhead the evolution of technical onboarding and adoption frameworks ensuring consistent and compelling execution throughout the post-implementation customer journey. 

This is a highly hands-on role. You wont just design enablement strategiesyoull be rolling up your sleeves and executing them. Success in this role means being in the trenches with post-sales teams leading by doing and demonstrating a deep personal ownership of both strategy and execution. 

This role requires a strategic mindset technical credibility strong leadership and a passion for customer excellence. The ideal candidate is proactive highly adaptable and thrives in a fast-paced environment where field feedback fuels continuous improvement. 

Qualifications :

What Youll Do 

• Technical & Hands-On Enablement: Design scope and deliver deep-dive technical enablement motionsincluding lab environments advanced architectural workflows integrations and live technical demosfor technical customer-facing roles. 

• Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day. 

• Technical Content Creation: Design and organize training content using tools like PowerPoint Word Excel Articulate Rise and Camtasia covering Armis product architecture technical methodologies systems and tools. 

• Live Training Events: Partner with Subject Matter Experts leadership and the enablement team to create technical agendas assign speakers run event logistics survey attendees build proof of knowledge components (e.g. live demo evaluations exams) and present outcome readouts to leadership. 

• Presenting & Facilitation: Deliver skillful public speaking training and technical workshop facilitation including stage presentations to audiences of up to 400 attendees. 

• Enablement Strategies: Build and run targeted enablement motions around product releases and time-sensitive technical initiatives based on evolving business needs. 

• Cross-Functional Communication: Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned. 

What You Bring 

• Prior Technical Field Experience: Background as a Solution Consultant / Pre-Sales Engineer Customer Success Manager/Engineer or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred. 

• Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts asset management risk mitigation and enterprise SaaS technology integrations. 

• 5 years of experience in technical enablement Customer Success enablement or technical training within cybersecurity or B2B SaaS. 

• Demonstrated Technical Delivery: Proven track record of explaining complex technical concepts conducting live technical demonstrations and evaluating technical competencies (exams live demo certifications). 

• Tooling Proficiency: Experience with authoring tools (e.g. Articulate Rise) video editing tools (e.g. Camtasia) LMS/CMS platforms and project management tools (e.g. Monday Asana Smartsheets). 

• Leadership & Cross-Functional Alignment: Strong leadership abilities with a track record of gaining buy-in from Product Engineering Customer Success and leadership teams to accomplish shared goals. 

For positions in this location we offer a base pay of $126800 - $221900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time