Technical Customer Order Management Specialist

Technical Customer Order Management Specialist
Location: near Bridgeport PA
Salary: $60000 - $70000 Discretionary Bonus Benefits
Benefits: Health Insurance IRA w/ match (5) Sick Days (20) Vacation Days Annual Salary Review more
Job Type: Full-Time On-site
Typical Hours: MondayFriday 40 hours per week
Start Date: ASAP
Sponsorship is not available

Technical Customer Order Management Specialist Description

Our client in technical manufacturing is looking for a Technical Customer Order Management Specialist to join their team near Bridgeport PA. You will manage customer orders from quotation through delivery coordinate priorities with production and maintain accurate order and quality records. To be considered you must have customer order management experience in a technical manufacturing environment and experience working within a quality management system. Success requires strong attention to detail sound judgment and the ability to manage multiple active orders independently. This is an opportunity to own a key customer-facing process learn a specialized product line and grow your responsibilities within a close-knit team.

Technical Customer Order Management Specialist Responsibilities

Manage customer orders from quotation through final delivery
Review purchase orders specifications drawings and documentation
Prepare quotes and enter orders using customer requirements and product information
Coordinate order schedules and priorities with production teams
Track active orders and proactively identify risks of missed deadlines
Communicate lead times order updates and delays to customers
Maintain complete order and quality-system records
Resolve missing or conflicting order information
Gather technical details and route complex questions to engineering
Coordinate shipping documents and delivery requirements
Analyze order and customer data using Excel and ERP reports
Support process and documentation improvements

Technical Customer Order Management Specialist Qualifications

2 years of full-cycle customer order management experience required
Technical manufacturing industry experience required
2 years of quality management system (e.g. ISO IATF AS9100 QSR) experience required
Proficiency with an ERP or manufacturing order system required
Microsoft Excel (data sorting basic formulas and analysis) skills required