Technical Curriculum Developer

Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. 

In this role youll create engaging technical learning experiences for our Solution Engineers Professional Services teams Channel Partners and other customer-facing technical teams to confidently position demonstrate and implement Freshworks solutions. 

Youll collaborate closely with Product Solution Engineering Professional Services Product Marketing Sales and Subject Matter Experts to translate complex technical concepts into scalable application-focused learning experiences. 

Whether youre designing technical certifications interactive eLearning hands-on learning activities demo guides or technical playbooks your work will directly improve technical readiness and customer outcomes. 

What Youll Do

• Design engaging technical learning experiences including eLearning certifications simulations job aids and learning paths for Solution Engineers Professional Services Channel Partners and other technical customer-facing teams. 
• Partner with Product Solution Engineering Professional Services Product Marketing and SMEs to translate complex technical concepts into practical scalable learning. 
• Build technical certifications readiness programs and assessments that prepare teams to confidently position demo and implement Freshworks solutions. 
• Develop technical enablement assets such as demo guides playbooks reference materials and competitive enablement content. 
• Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise) multimedia and interactive learning techniques. 
• Measure learning effectiveness through assessments learner feedback and business outcomes continuously improving programs based on data. 

Qualifications :

• 5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company
• Experience creating learning for technical customer-facing audiences such as Solution Engineering Professional Services Customer Success Partner Enablement or Customer Education
• Ability to translate complex technical concepts into engaging digital learning experiences 
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools 
• Strong instructional design technical writing and stakeholder management skills
• Familiarity with SaaS platforms integrations APIs or enterprise software
• Experience designing technical certifications or assessments is a plus 
• Experience with AI-powered learning tools or content creation is a plus

Additional Information :

This is a hybrid role with in-office expectations of 3 days/week (Tuesday - Thursday) from our San Mateo CA headquarters. 

The annual base salary range for this position is $115000 - $150000 USD. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time