Technical CSM III AMZ

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES INC.
Offered Position: Technical CSM III
Job Location: Houston Texas
Job Number: AMZ

Position Responsibilities:

Demonstrate customer engagement skills through all levels of an organization including C-Suite. Maintain an in-depth knowledge and understanding of existing and developing technologies relating to cloud computing to unlock opportunities for customers. Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. Accelerate customer adoption through education and engagement. Assist customers in identifying use cases for priority adoption of AWS and best practice implementations. Assist in developing long-term strategic relationships with key accounts. Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team. The Technical Customer Solutions Manager (CSM) III is a customer-facing technical role within AWSs Retail and Consumer Packaged Goods organization serving enterprise customers in the retail consumer packaged goods e-commerce everyday-essentials and restaurant industries. The role is not a sales role (no revenue quota) not a contracting role and not a people-management role (supervises no employees).

1. Processes equipment systems projects and products: The role involves working with AWS cloud services across compute storage database migration modernization analytics generative AI and enterprise SAP workloads (e.g. EC2 S3 RDS/Aurora AWS Transform Amazon Bedrock SAP on AWS). Projects include cloud migrations application modernization SAP migration and support and AI/GenAI adoption programs across the customers application portfolio.

2. Function: The role involves a combination of technical consulting adoption program management and project coordination. This role provides technical implementation guidance and consulting; the role does not perform direct sales does not carry a sales quota and does not execute or sign contracts.

3. Daily tasks supporting AWS adoption: Conducts customer discovery to identify cloud SAP and AI use cases; builds and executes adoption migration and modernization plans; leads technical enablement workshops and Experience-Based Acceleration (EBA) engagements; tracks adoption metrics and service consumption; identifies and removes technical and organizational blockers; and reports progress to customer and internal
stakeholders.

4. Customers and internal teams: Interacts with customer technical and business stakeholders from engineers and IT managers to VP and C-suite executives to align technical work with business outcomes. Internally coordinates with Account Managers Solutions Architects Professional Services and specialist teams to orchestrate delivery.

5. Authority: Manages adoption initiatives and project workstreams and coordinates cross-functional teams. Does not supervise employees has no hiring authority does not make sales decisions and has no independent authority over contracts budgets or timelines; provides technical and adoption recommendations that inform customer and account-team decisions.

6. Tools and methods: AWS management and analytics consoles CRM and opportunity-tracking systems migration and modernization tooling (e.g. AWS Transform) SAP migration frameworks and EBA Working Backwards and organizational change-management methodologies.

Areas fields and industries: enterprise cloud computing SAP and AI adoption within the retail consumer packaged goods e-commerce and restaurant industries.

Position Requirements:

Bachelors degree or foreign equivalent degree in Computer Science Engineering Information Systems Information Technology Applied Science or a related field and five years of experience in the job offered or related occupation. Employer will accept seven years of experience in the job offered or related occupation as equivalent to the Bachelors degree and five years of experience. Must have one year of experience in the following skill(s): (1) Leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience; (2) customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience. Domestic and/or international travel up to 25% to perform role responsibilities may be required.

is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week 8:00am-5:00pm Salary Range $153600/year to $207800/year.

Amazon is a total compensation company. Dependent on the position offered equity sign on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:

Bachelors degree or foreign equivalent degree in Computer Science Engineering Information Systems Information Technology Applied Science or a related field and five years of experience in the job offered or related occupation. Employer will accept seven years of experience in the job offered or related occupation as equivalent to the Bachelors degree and five years of experience. Must have one year of experience in the following skill(s): (1) Leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience; (2) customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience. Domestic and/or international travel up to 25% to perform role responsibilities may be required.#0000

Please see job description and the position requirements above.

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