Technical Consultant II

$75000 - $95000 / year

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The insurance industry runs on Vertafore. We equip agencies MGAs and carriers with the core digital systems specialized AI and data-driven foundation to eliminate distribution drag across the insurance lifecycle spanning sales servicing and back-office operations.

Underpinned by unmatched speed and performance power we are the trusted backbone thats taking the insurance industry from friction to flow with Distribution Velocity speed performance and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore we lead at the intersection of innovation and trust giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global with headquarters in Denver Colorado and offices across the U.S. Canada and India.

As a Technical Consultant at Vertafore youll play a pivotal role in delivering value to our clients by implementing technical configurations and offering tailored solutions to their business challenges. Your expertise will shape and enhance the experiences of our key clients fostering strong relationships and contributing to the future growth of our team.

Working collaboratively across departments such as Customer Support Account Management Professional Services and Product Management youll guide clients through their journey with us ensuring their needs are met and exceeded. As part of a dynamic cross-functional team youll need to be proactive adaptable and service-oriented to excel in our fast-paced environment.

Delving into the technical intricacies of implementations will be your forte and youll relish the opportunity to devise innovative tools processes and solutions to tackle complex problems head-on. Consultant IIs will further enhance their expertise applying deep product knowledge to address unique customer scenarios and identify best practices that can drive effectiveness across the board.

Core Responsibilities:

Essential job functions included but are not limited to the following:

• Configuring the Surefyre platform to meet our customers needs through technical configuration using HTML JavaScript and JSON
  
  
• Building JSON based forms using our drag and drop form builder and advanced edits to the JSON schema
  
  
• Writing python scripts to assist in data migrations import export or advanced configuration for customers
  
  
• Assisting in integrations with third party systems using REST and SOAP APIs
  
  
• Setting up excel based worksheets to aid in calculations for the Surefyre platform
  
  
• Work closely with product & engineering teams to help drive changes to the product to ease configuration tasks
  
  
• Work with the engineering team to assist in technical configurations such as advanced integrations
  
  
• Work with Professional Services to understand needs of a customer project and changes that are needed to their Surefyre instance
  
  
• Reproduce issues customers see with their configuration and help resolve these issues
  
  
• Documenting changes that were made to customer instances

Knowledge Skills and Abilities:

Excellent written and verbal communication skills

Ability to work within a team in a collaborative manner

Willingness to learn new technologies and experiment with innovation

Self-starter who is detail-oriented quick-learner deadline-driven and can manage shifting priorities

Strategic problem solver with excellent analytical and critical thinking skills

Proactively acquires new skills and learns new tools and technologies to troubleshoot complex issues.

Fluent in web coding languages including HTML CSS and JavaScript

Technical knowledge of configuration syntax such as JSON or YAML

Experience with editing and creating PDF files

Experience with Microsoft excel including advanced features and formulas

Experience using or working with enterprise B2B software

Ability to manage multiple projects simultaneously

Qualifications:

Bachelors degree in computer related field

3 years experience in B2B software industry

3 years in technical configuration or QA role

Programming experience in at least one development language

Experience with a template language such as Jinja2

Knowledge of APIs and experience with Postman

Knowledge of API authentication mechanisms such as OAuth API Tokens Basic Auth etc.

Additional Requirements and Details:

Travel required up to 10% of the time.

WFH Flexible

Occasional lifting and/or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer etc.).

Frequent sitting and/or standing.

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Is this role not an exact fit for you Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working addition this document does not create an employment contract implied or otherwise other than an at will relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.

We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.

Required Experience:

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