Technical Analyst

This position will be part of a dynamic team working to support the Federal Aviation Administration (FAA) in Oklahoma City at their Mike Monroney Aeronautical Center location.

Academy Office Automation Support. The contractor must provide Office Automation expertise to the Air Traffic Division Academy. The Contractor must maintain support of systems application software and solutions. Application platforms must include standalone desktop workstations network client/server and internet/intranet in a single/multiuser environment. Specifically the Contractor will:

• Serve as first line of contact with external customers via telephone or in person; refer customers to appropriate staff.
• Serve as point of contact for FAA instructors Staff Department Managers and personnel.
• Provide IT/Help desk support for Instructors staff and students. Documenting trouble calls in an automated logbook referring technical issues to the appropriate personnel including answering the phone and assigning calls.
• Maintain office voicemail clean all voicemail messages regularly.
• Provide support in the form of scanning students records for Terminal Tower EnRoute TSEW and other classes. Maintain students scan records log.
• Transport students scanned records to storage area located in Air Traffic Building room 110.
• Update electronic door locks.
• Clean and maintain scanners (and other office equipment). Contact appropriate personnel for repairs.
• Maintain the office supply inventory; order and pick up supplies as approved by the FAA Manager.
• Report broken and damage classroom chairs and other furniture to appropriatemaintenance personnel so items may be repaired or replaced.
• Notify appropriate personnel of significant operations problems.
• Assist periodically with special projects and tasks as needed.

Basic Qualifications:

• Bachelors degree and 2 4 years of prior relevant experience or masters with less than 2 years of prior relevant experience. Additional experience may be substituted in lieu of a degree.
• Excellent customer service skills and the ability to work independently.
• Proficiency with Microsoft Office 365 including Teams and other project tracking tools like JIRA.
• Ability to map business processes prepare documentation and perform analysis.

Preferred Qualifications:

• Knowledge of data quality and data management practices and techniques.
• Understanding of relational databases and ability to query datasets.
• Familiar with the Federal Aviation Administration organizational structure and policies.

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.