Technical Analyst II Payments (Wires Payment Hub FGPP)

Ourmission is toempower our company teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

• You will:
  • Providedaytoday application supportfor the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires including incident problem and change activities
  • Analyze and troubleshootpayment processing issuesinvolving wire creation validation screening posting returns and downstream reporting across integrated platforms (e.g. FGPP DBIQ Total Messaging Total Screening)
  • Partner with Payments Operations to understand realworld processing issues and translate them intoclear actionable technical requirements
  • Collaborate with vendors to research defects submit cases validate fixes and support releases and hotfix testing
  • Supporttesting activitiesincluding test planning scenario design execution and validation for enhancements defect fixes and regulatory changes
  • Participate inpayments transformation initiatives including wire rail enhancements ISO 20022 changes and new payment rail onboarding supporting both project delivery and production readiness
  • Assist withJIRA backlog management incident/problem tracking and documentation to ensure transparency and auditability
  • Create and maintainprocess documentation and runbooksto support operations and ongoing support models
  • Communicate clearly with technical and nontechnical partners during timesensitive payment events

• Practical understanding ofbanking payments and wire processing lifecycles(Domestic and/or International Wires preferred)
• Experience supportingcomplex integrated application environmentswith upstream and downstream dependencies
• Working knowledge of:
  • SQL querying and relational databases
  • Application data flows across multiple systems
  • Tiered environments (Development Test UAT Production DR)
  • System integration concepts and messaging frameworks
• Strong analytical and troubleshooting skills with the ability to assessoperational risk and customer impact
• Ability to document requirements test scenarios and production support procedures clearly and concisely
• Comfort working inAgile and/or hybrid delivery models
• Strong written and verbal communication skills especially during incidents or production events
• May perform other duties as assigned

This level of knowledge is normally acquired through completion of (a/an)

• Bachelors degree in Information Technology Computer Science Business or a related fieldand/or
• 35 years of experience in Technical Analysis Payments Technology Banking Operations or Production Application Support
• Experience withpayments platforms wire systems or payment hubsis strongly preferred