Technical Account Manager
Mountain View, CA - USA
Job Summary
Looking for experienced Technical Account Managers (TAMs) to support Googles Android XR Early Access Program (AI Glasses). The TAM will act as the primary technical contact for external partners supporting app development using Android Studio and prototype XR hardware and driving issue triage and partner success.
Core Responsibilities
- Primary technical POC for assigned XR EAP partners
- Lead biweekly technical syncs and manage partner communications
- Level1 technical triage for SDK / prototype hardware issues
- Perform rootcause analysis (RCA) and escalate to Eng/DevRel as needed
- Maintain collaboration docs trackers and biweekly status updates
- Support developers through earlyaccess / beta platform challenges
Mandatory Skills / Experience
- Strong handson experience with Android Studio
- Solid understanding of Android mobile / XR app lifecycle
- Experience with issue tracking tools (Buganizer or Jira)
- Prior role in Technical Support QA Developer Relations or Partner Engineering
- Excellent clientfacing and stakeholder communication skills
Nice to Have
- XR / AR / VR / Wearables exposure
- Experience supporting early access beta or prototype programs
Areas of responsibility
Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
Coding and Configuration-Develop and deliver code for assigned modules in alignment with client requirements ensuring proper integration with system components.
Testing and Trial Runs-Execute testing for assigned modules validate functionality across required interactions and participate in User Acceptance Testing (UAT) sessions.
Implementation-Participate in implementation of software application and its integration with other systems to ensure stability.
Maintain Documentation-Prepare detailed reports and documentation on project specifications activities and status while presenting information using flowcharts layouts diagrams code comments and clear well-structured code.
Stakeholder Collaboration-Collaborate with cross functional teams to understand requirements support development activities check system compatibility and ensure solutions meet expected standards.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.