Technical Account Manager Analyst (New Grad)

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

The Team:

TAM is the premier destination at Okta for secure technical leadership. We ensure customers deploy Okta securely. We address short-term customer needs through the lens of a robust long-term IAM strategy. We collaborate across the organization to provide a holistic experience throughout the customer journey. By bringing individual expertise and integrity to every interaction Technical Account Managers help existing customers succeed thereby fueling Oktas worldwide growth through higher renewal rates and expansions.

The Opportunity:

The Technical Account Manager Analyst role is vital in scaling how we drive success across Auth0 and adjacent technologies. This role sits within the Auth0 product unit at Okta supporting the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment.

This position is for individuals who wish to build their career in a customer-facing technically-minded SaaS team. We dont expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding. With that in mind we are seeking individuals who are curious by nature with a blend of hard and soft skills eager for the opportunity to grow their careers in tech.

In return you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini NotebookLM Slack Salesforce Gainsight Tableau Google Workspace Looker Zoom as well as in-house tooling to help you succeed.

Note: This is a hybrid role. This individual will be expected to come to Oktas Chicago office (123 N Wacker Dr) at least 2 days per week.

You Will:

• Execute proactive outbound playbooks to select customers related to product activation and essential security features.
• Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.
• Provide timely professional prescriptive responses to inbound customer inquiries.
• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.
• Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.
• Continuously familiarize yourself with Oktas product offerings and industry trends.
• Earn certifications
• Partner with adjacent teams such as Support Customer Success (CS) and Digital Growth to offer customers a holistic experience.
• Leverage AI assistants to do all of these things efficiently at scale.

Requirements:

• Bachelors degree in Information Systems General Engineering Computer Science or related field preferred.
• Analytical and problem-solving minded detail and results-oriented and a quick learner.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Excellent verbal and written communication skills
• Ability to set clear expectations and respectfully challenge assumptions
• Ability to diffuse tense situations
• Curiosity for and eagerness to learn new technologies tools or platform capabilities in order to apply them to meet customer needs.
• Familiarity with AI assistants and prompt engineering.
• Ability to manage multiple projects simultaneously perform customer research generate reports and analyze data.
• Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.
• Basic knowledge of the software development lifecycle as well as interest in cloud-based infrastructure solution design integrations and digital security.
• An interest in influencing customer behavior and health metrics to drive mutual success.
• Familiarity with SaaS platforms and services their adoption integration and ongoing use.
• Experience in any of the following: Technical Support Technical Account Management Technical Consulting Product Management Solution Architect or similar roles is a plus.
• Passionate for a career in Digital SaaS / Cloud technology that requires technical acumen.

Required Experience:

IC