Tech Support Analyst l

AutoCrib is a leader in industrial vending technology designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing government retail data centers and many other industries. We offer the resources of a well-established company while maintaining a collaborative family-oriented culture. Employees enjoy autonomy career development opportunities and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers resellers and internal teams. This role is responsible for troubleshooting software hardware and network-related issues while delivering a high level of customer service in a fast-paced environment.

• Provide Level 1 technical support to resellers and end users.
• Troubleshoot customer issues via phone email and web-based chats.
• Collaborate with Level 2 Analysts to resolve complex technical issues.
• Create and process sales orders quotes and RMAs for replacement parts
• Maintain detailed records using help desk software and internal tracking systems.
• Support database management quality reporting and performance metrics reporting.
• Work cross-functionally with Engineering Quality Assurance Accounting Production and Repair teams.
• Assist with internal technical support requests as needed.
• Support installations and configurations in complex network environments.
• Communicate technical information effectively to technical and non-technical users.

Required Qualifications

• Excellent written and verbal communication skills.
• Strong technical aptitude and analytical problem-solving skills.
• Experience troubleshooting software and hardware issues.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced agile environment.
• Positive proactive attitude and willingness to adapt to change.
• Strong interpersonal skills and team-oriented mindset.

Preferred Qualifications

• Experience in an IT Service Desk Help Desk Desktop Support or similar technical support role.
• Strong documentation and ticket management skills.
• Computer hardware and software troubleshooting experience.
• Working knowledge of Microsoft Windows 10 and Windows 11.
• Basic networking and connectivity troubleshooting skills.
• Knowledge of Microsoft SQL Server and SQL Server Management Studio.

Benefits

• Healthcare coverage
• 401(k) retirement plan
• Life insurance
• Paid Time Off (PTO)
• Career growth and development opportunities

Snap-on is an Equal Opportunity Employer Minority/Female/Disabled/Veteran.

Pay range is $55000.00-$65000.00/Yr

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