Tech Solutions Coordinator

TEMPORARY/PART-TIME

TECH SOLUTIONS COORDINATOR

Number of Openings: 2

Employee Classification: Non-Exempt

Institution: Cleveland State Community College

Department: Tech Solutions

Campus Location: Cleveland TN

Salary Range: $20/hr

Position Status: Part-Time Temporary / *Not to exceed 15 hours/week per position

Cleveland State Community College is a comprehensive two-year post-secondary institution located in Cleveland Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State our mission is to build strong minds careers and communities through exceptional teaching and learning workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State you must complete an online application. Your skills abilities qualifications and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

JOB SUMMARY

The Tech Solutions Coordinator coordinates and supports Cooperative Education (Co-Op) and internship curriculum in collaboration with Computer Information Technology (CIT) instructors and performs related duties as assigned.

ESSENTIAL JOB FUNCTIONS

Tech Solutions Operations & Technical Support (35%)

• Coordinate daily Tech Solutions operations including preparing maintaining and updating IT infrastructure hardware software and systems.
• Provide technical guidance to students/interns and assist with troubleshooting hardware and software issues.
• Maintain technical documentation inventory electronic ticketing systems and related records.

Student/Intern Support (35%)

• Assist in the coordination of student/intern schedules and provide guidance on customer service technical support confidentiality and data management.

• Provide feedback to CIT instructors regarding student/intern performance to support evaluation and assessment.
• Collaborate with CIT instructors to coordinate Co-Op internship and Skills Lab experiences.

Skills Lab & Other Responsibilities (25%)

• Assist with Skills Lab planning including research assignments equipment and supply needs lab scheduling and development of lab environments.
• Maintain and inventory Skills Lab equipment hardware software and supplies.
• Occasionally work in elevated or confined areas or ascend/descend ladders to access equipment.

Non-Essential Functions (5%)

• The Tech Solutions Coordinator will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill knowledge or credential levels.
• Perform other duties as assigned by supervisor.

EQUIPMENT

Work activities regularly involve the use of standard office equipment such as computers printers copiers scanners telephones and related devices to perform tasks including data entry document preparation email communication and report generation. The position may occasionally require the use of ladders and the ability to access equipment in elevated or confined areas.

KNOWLEDGE SKILLS AND RESPONSIBILITIES

• Ability to work in a fast-paced environment attentive to detail flexible and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Proficient oral and written communication skills and strong organizational skills.
• Demonstrated experience in providing customer service.
• Ability to handle inquiries and issues professionally and empathetically.
• Ability to maintain a safe laboratory and classroom environment in accordance with established safety procedures.

JOB STANDARDS/QUALIFICATIONS

• High School Diploma or High School Equivalency Diploma.
• Minimum of six (6) months of experience (field and/or internship) in any combination of:
• Systems administration/technical support (e.g. managing user accounts cloud-based systems system configuration ticketing systems etc.).
• Technical project support (e.g. testing of software etc. tracking project tasks implementation/upgrades/migrations etc.).
• Service desk (e.g. troubleshooting ticket management customer service set-up of computers monitors printers etc.).

JOB LOCATION

This is an on-site position based in the Career Education Building on the main campus of Cleveland State Community College in Cleveland Tennessee. The role may involve travel within the colleges five-county service area and occasional travel throughout the state and nationally for meetings conferences and professional events. Travel across the service region for meetings and other activities may also expected.

Applicants may be subject to a background check and credit check.

If you are interested click on the link to apply.

Applications can be assured full consideration if submitted by August 31 2026.

Cleveland State Community College

Human Resources Office
Telephone: ; FAX:
Email:

Website:

Cleveland State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin disability age status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.

The following link will direct you to the Colleges reporting section where you can find information and resources for submitting reports related to discrimination and other concerns: How Do I Report