Tech Refresh Team Lead

Unleash Your Potential

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

The Mission
Leidos is seeking an Installation Technician to partner on a large enterprise IT contract. The Installation Technician will lead the team that is responsible for end user technology refresh installation support of existing hardware software system configurations and new system initiatives to ensure that the organizations information technology infrastructure is operating securely reliably and efficiently. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Primary Tasks

• Responsible for installation configuration decommission and support of the customers end user devices. Manage install team while communicating across teams and with customers and Leidos program managers/project managers. For entire projects responsible for personnel and project management coordinate during Site installs. Assign personnel to various projects directs their activities and evaluates their work. Manage entire projects spanning multiple technical areas working to achieve key project/program objectives and deliverables. Provides primary interface with contractor support service groups.
• Provides technical solutions to a wide range of difficult problems.
• Provides installation of and troubleshooting support for Desktops (Thin and Thick clients) printers monitors KVMs phones scanners.
• Ensure great cable management.
• Deploys a wide variety of new hardware software and the upgrade of existing installations.
• Confirm required security posture on all network equipment in accordance with DoD and local command mandates and requirements including updates STIGs IOS upgrades and other basic network security requirements.
• Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations.
• Scheduling installs without interrupting business workflow.
• Understand implement and follow processes in accordance with current policies and procedures.
• Mentor/Lead junior team of installation technicians as needed.
• May serve as a team or task lead.
• May coach and provide guidance to less-experienced professionals.

Basic Qualifications

• Must be able to work independently to be the primary customer interface manage time effectively prioritize problems and reporting.
• Strong verbal and written communication skills to effectively interface with military officials managers and technical teammates across multiple areas.
• Extensive knowledge of PC/network communications hardware/software in a multi- protocol environment.
• Expert knowledge of IT and network security best practices and protocols and ability to apply advanced technical principles theories and concepts.
• Candidate must at a minimum meet DoDM 8140.03 (previously DoD 8570) IT System Admin Intermediate certification requirements (Cloud GICSP SSCP Security CE GSEC or higher).

Education:

• Candidate must have a Bachelors degree with 4 years of relevant experience Masters degree with 2 years Associates with 6 years or High School Diploma with 8 years.

Clearance:

• Due to the nature of the government contracts we support US Citizenship is required.
• An active TS/SCI with polygraph is required for this position or TS/SCI and willingness to obtain a poly.

Travel

• Potentially up to 25% worldwide majority in continental U.S.
• Desired Qualifications
• 3 years of experience managing teams of IT professionals

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.